Technical Team Lead

WGNSTAR is a dynamic and growing company with a global footprint. Primarily focused on the semiconductor industry, we provide a platform for you to expand your career with knowledge gained on-the-job training, and tailored development. We know we need talented people like you who hold similar values, which is why we do not put limits on learning, development, industry, and personal growth. Start your path to a WGNSTAR career today!
Schedule: Days
Pay Rate: $35 - $44 Hourly DOE
Location: Sherman, Texas
Position: Type: Full Time
Benefits: This position is eligible for WGNSTAR’s full benefits package, including Medical, Dental, Vision, and 401(k). Additional benefits are listed at the end of this posting.  
Principal Duties and Responsibilities:

• Support customer in installation, commissioning, maintenance and troubleshooting of all customer equipment installed onsite.
• Support customer in RMA process for return and repair of onsite equipment
• Provide project engineering/management support for new projects proposals and upgrade programs.
• Provide Expert technical support/first level of escalation for the site team and training for the on-site service team enhancing on-site service teams’ ability to support customer equipment.
• Provide feedback to Customer Technical support group on equipment performance and support requirements.
• Work closely with the technical support team and PCs to ensure that NPI, CIP projects receive the appropriate field input and the local site team(s) have the training, procedures and the parts needed for CIPs and NPIs.
• Develop local work instructions and procedures as required to support installation, maintenance, and continuous improvement programs.
• Lead on site regularly scheduled technical meetings to ensure that the site team is aware of all technical issues and lesson learned.
• Work with the team lead and site manager to ensure 7x24 escalation support for the site team

Requirements:

• AS degree or equivalent in relevant technical field, (full military equivalent may substitute for the AS degree), or 4+ years' related technical experience (i.e., military, electromechanical devices, comms)
• 5 years related industry experience including the completion of relevant training and competencies profiles defined within the training plan for the current position and has demonstrated understanding of the product.
• Electronic, mechanical, chemical, or gas in the Semiconductor industry is preferred.

Preferences:

• Strong leadership skills
• Able to learn how to read engineering drawings and electrical diagrams and understand defined specifications. Become competent in the use of test equipment including various test meters, hand tools, and power tools.
• Proficient computer skills which include thorough knowledge of Microsoft Office.
• Ability to set priorities, follow instructions and exercise independent judgment when appropriate; be a self-starter and strong finisher.
• Excellent organization, prioritizing, and multi-tasking skills.
• Must be capable of exercising independent judgment, work with minimal or no supervision.
• Must possess good written and oral presentation skills.
• Possess excellent customer interfacing presence, and must have good interpersonal and communication skills.
• Must have a positive attitude, be energetic and enthusiastic, and possess a strong willingness to learn and a commitment to excellence.
• Successful completion of Physical Capability assessment required.

Physical Effort/Activities:
May be required to walk up to 5+miles per day, able to be on feet for 8-10 hrs at a time, ability to bend, twist, push/pull, crouch, kneel in confined spaces, work at heights, on a ladder, and lift up to 50 pounds. The physical demands described above are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Additional Benefits: Paid Vacation, Select Holidays, Overtime Opportunities, On-site Facilities & Career Development Opportunities.
The people who thrive most at WGNSTAR are those individuals who perform well in a team environment, enjoy interacting and engaging with several different stakeholders, and adapt quickly to changing environments, while leveraging their skills, quality, and knowledge to drive themselves and their teams towards continuous improvement and success.
This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. This job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position.
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