Technical Systems Analyst

HealthPlanOne's mission is to help people find the right health insurance at the right price, so they live healthier lives. We are committed to making the shopping process simpler. Our mission has never been more important than it is today.

We are seeking a Technical System Analyst who thrives at the intersection of business and technology. In this role, you’ll analyze and document complex systems, workflows, and business processes to design scalable, efficient, and high-quality technical solutions. You’ll work closely with product owners, developers, QA engineers, and business stakeholders to translate business needs into clear technical requirements, ensuring solutions are both technically sound and aligned with strategic goals. The ideal candidate combines strong analytical and problem-solving skills with hands-on experience in system design, integration, and data analysis. This role is a great fit for someone who’s passionate about understanding how systems work, improving how teams deliver technology solutions, and driving impactful change across the organization.

Duties/Responsibilities:

•    Analyze and document current and new business processes, system interfaces, dependencies, and workflows.
•    Ensure systems architectures are robust, scalable, and aligned with Tech and software development best practices.
•    Reverse-engineer existing and new systems to translate and document functions into clear technical specifications.
•    Identify root causes and validate business problems through detailed analysis of business and system requirements. Provide support by researching and resolving production issues.
•    Leverage analytics, reporting, and metrics to monitor system performance and validate the success of implemented solutions.
•    Work closely with product owners, developers, QA engineers, and stakeholders to translate business needs into technical solutions that align with project goals, working effectively within Agile teams.
•    Support the design of software systems, ensuring alignment with organizational standards and high-quality outcomes.
•    Think beyond individual systems to optimize the entire technology ecosystem.
•    Performs other related duties as assigned

Required Skills/Abilities:
•    Bachelors degree in Computer Science or other equivalent field
•    3 - 5 years of experience as a Business Analyst, System Analyst, Product Owner or Product Manager.
•    Strong foundation in systems design, integration, and software development lifecycles.
•    Lead end-to-end analysis of complex business problems, utilizing advanced analytical techniques and tools to uncover insights and opportunities.
•    Demonstrate expertise in analyzing business problems and business processes by showing curiosity and incorporating feedback into documentation.
•    Must have experience with wireframe & workflow tools (Balsamiq, Lucidchart, Figma, etc)
•    Hands-on experience with tools like JIRA, Confluence, and modeling languages (e.g., UML) 
•    Proficiency in Microsoft Excel, including advanced functions (e.g., VLOOKUP, INDEX/MATCH, pivot tables, macros), and experience with other data analytics tools such as Power BI, Tableau, or SQL for data manipulation, visualization, and reporting.
•    Exceptional analytical, organizational, and communication skills.

Preferred Skills/Abilities:
•    Passion to understand systems and solve customer challenges by building technology solutions.
•    Anticipate risks, identify opportunities, and take ownership to drive projects forward.
•    Proven ability to thrive in a fast-paced, dynamic environment, with a high degree of autonomy and accountability for delivering results.
•    Strong knowledge of modern cloud platforms (AWS, Azure, or GCP) and enterprise technologies (ERP, CRM)
•    Experience with SQL.
•    Experience with user behavior & product analytics

Physical Requirements:
•    Must be able to remain in a stationary position (e.g., sitting or standing) for extended periods of time, typically in a cubicle environment (constant noise, fluorescent overhead lighting)
•    Frequent use of a computer, dual monitors, keyboard, mouse, and other standard office equipment such as a telephone, copier, and printer.
•    Must be able to communicate effectively, including exchanging information in person, in writing, by telephone, email or video conferencing.
•    Visual and auditory acuity required to perform job duties effectively, including reading, writing, and interpreting information on screens or in print.
•    Hand dexterity, fine motor skills needed to operate a keyboard and mouse efficiently
•    Reach with hands and arms occasionally

For Hybrid Roles:
·    Must be able to commute to an office setting as required, which may include walking short distances and navigating an office environment.
·    Occasionally moves about the office to access files, office machinery, and meet 

Equal Employment Opportunity (EEO) is a fundamental principle at HealthPlanOne, where employment is based upon personal capabilities and qualifications. HealthPlanOne does not discriminate because of actual or perceived sex, sexual orientation or preference, gender identity, gender, transgender, race, color, religion, national origin, creed, citizenship status, ancestry, age, marital status, pregnancy, childbirth or related medical conditions, medical conditions including genetic characteristics, mental or physical disability, military and veteran status, or any other protected characteristic as established by law. HealthPlanOne requires the necessary drug testing and background checks as part of our pre-employment practices. If you need assistance or an accommodation due to a disability, please contact us to request accommodation at [email protected]