About igloo
igloo is a global leader in large-scale smart access management solutions for homes and cities. We provide an end-to-end hardware and software solution giving property managers, operators, and tenants seamless, secure, and connected access experiences. With a strong presence in 5,000+ enterprise customers and 80+ distributors worldwide, we’re shaping a keyless future.
The Role
This role will be responsible for providing support, troubleshooting issues, guiding users through solutions, and collaborating with internal teams to ensure a smooth and reliable user experience This role will require to work in shift between US daytime and Indonesia daytime
Duties & Responsibilities
- Work in shift between Indonesia daytime and US daytime hours to support users and ensure coverage across time zones
- Provide first-line technical support via email, chat, or Jira ticket
- Troubleshoot and resolve technical issues and enquiries
- Investigate and escalate complex technical problems to engineering teams when necessary
- Document issues, resolutions, and technical processes clearly
- Assist in onboarding users by guiding them through setup and integration processes
- Collaborate with product and engineering teams to improve system reliability and user experience
- Maintain up-to-date knowledge of product features and technical updates
Qualifications
- BSc/BA in Computer Science, Engineering or a related field
- Preferably 1-2 Years’ of experience in technical support, helpdesk, or related technical role
- Basic understanding of APIs, HTTP protocols, and troubleshooting tools
- Familiarity with logs analysis and debugging
- Strong programming/scripting skills (e.g., Java, Python, JavaScript)
- Good communication in English both written and verbal
Skills Required
- BSc/BA in Computer Science, Engineering or a related field
- 1-2 Years' of experience in technical support, helpdesk, or related technical role
- Basic understanding of APIs, HTTP protocols, and troubleshooting tools
- Familiarity with logs analysis and debugging
- Strong programming/scripting skills (e.g., Java, Python, JavaScript)
- Good communication in English both written and verbal
What We Do
Anthony Chow and Kelvin Ho founded igloohome, a smart access company that makes smart locks and lock boxes, in July 2015. Since then, the company has grown to include an enterprise-focused vertical, iglooworks, which focuses on large-scale access management. Currently headquartered in Singapore, it has over 100 employees with 13 regional offices worldwide. In October 2020, iglooco was announced as the parent company of igloohome and iglooworks. Join us as we take a step forward to changing the world. At iglooco, we embrace diversity and encourage equal opportunities for all employees regardless of race, gender and religion. Visit https://www.igloohome.co/careers/ to find out more.
