Geoscience Technical Support

Role description

We are seeking a motivated and client-oriented Geoscience Support Specialist to join our team. This

role is ideal for recent graduates or early-career professionals with a background in seismic

petrophysics, geophysics, or geoscience who are passionate about applying their technical

knowledge in a client-facing environment. The ideal candidate will support customer interactions,

training, technical engagements and professional services.

Duties and Responsibilities

· Provide technical support and guidance to clients using GeoSoftware products.

· Assist in delivering training sessions, demonstrations, evaluations, proof of concepts, professional services, and onboarding for new users.

· Collaborate with internal teams to understand client needs and ensure high-quality service delivery.

· Help develop and maintain training materials and documentation.

· Participate in client meetings, workshops, and feedback sessions to enhance user experience.

· Collaborate with product and development teams to relay client feedback and contribute to product improvements.

· Stay current with industry trends and software updates to provide informed support.

Skills & Competencies

· Technical Proficiency – Solid foundation in geoscience concepts and software tools.

· Customer Focus – Ability to understand and respond to client needs effectively.

· Communication – Strong verbal and written communication skills.

· Problem Solving – Analytical mindset with the ability to troubleshoot and resolve issues.

· Team Collaboration – Works well with cross-functional teams and contributes to shared goals.

· Adaptability – Comfortable with change and eager to learn new technologies and workflows.

Qualifications & Requirements

Required:

• Bachelor’s Degree in Petrophysics, Geophysics, Geoscience, or a similar Earth Science
• +3 years of experience working on the Seismic Petrophysics, Rock physics, Geophysics,
• preferrable experience with client interactions.
• Experience with GeoSoftware or similar geoscience software tools.
• Exposure to training delivery or technical support roles.
• Well versed with MS Office Products (Word, Excel, PowerPoint)
• Speak fluent Spanish and English languages
• Located in the LAM region

Desired:

• Experience using one or more of GeoSoftware’s products
• Exposure to the usage of one or more of the GeoSoftware family of products (PowerLog, HampsonRussell, Jason, or InsightEarth)
• Experience with GeoSoftware or similar geoscience software tools.
• Experience with HubSpot or similar CRM software
• Speak Portuguese

Travel

• Travel might be required for customer supporting, training delivery and/or attendance to

industry events/tradeshows.