Rapyd has unified payments, payouts and fintech on one worldwide platform, and we’re assembling the world’s best team to liberate global commerce. With offices in Tel Aviv, Amsterdam, Singapore, Iceland, London, Dubai, Hong Kong, and the U.S., the opportunities at Rapyd are limitless.
We believe in straight talk, quick decisions, strong execution and elegant solutions. Rapyd is where hard work pays off and careers take off. Join us and let’s build the future of fintech together.
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As a Technical Support you will:
- Handle customer requests professionally, maintaining SLAs and high satisfaction rates
- Own complex cases and escalate effectively across internal teams (R&D, Product, SecOps, etc.)
- Troubleshoot technical issues, conduct root cause analysis (RCA), and deliver resolutions
- Collaborate cross-functionally with Engineering, DevOps, SecOps, FinOps, SMB, SE, Product, FieldOps, Finance, CompOps, Network, and Risk
- Communicate clearly and empathetically with customers via HubSpot, phone, and email
- Verify functionality in Sandbox and Production environments to support accurate issue resolution
- Document solutions, best practices, and contribute to the internal knowledge base
- Support and guide Tier 1 agents, acting as their escalation point
- Assist with the onboarding and training of new Tier 1 agents
Requirements
- Able to work independently from our regional office
- Experience in a customer-facing role in a global B2B environment
- Strong troubleshooting skills using logs, tools, and structured thinking
- Proficiency with: Postman, Kibana, Jira, Confluence, HubSpot or other CRM systems
- Solid understanding of API integrations and bug tracking/reporting tools
- Excellent written and verbal English skills
- Great technical documentation and communication abilities
- Ability to work well under pressure in a fast-paced environment
- Experience in payments or fintech – Big Advantage
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Top Skills
What We Do
Build Bold.
Liberate global commerce with all the tools your business needs to create payment, payout and fintech experiences everywhere.
Around the world, customers want to pay in a thousand different ways. Businesses and consumers want to get paid faster. And developers want to build new products and possibilities. Rapyd makes it happen, giving you more ways than anyone to make fintech work for your business. With Rapyd, your business can accept and send payments to just about anyone—faster, cheaper and easier. And Rapyd clients see an average of 196% return on investment and spend 70% less time managing payments.
Whether you’re building an app, selling a product, sending payments or doing a little of everything, Rapyd has solutions that let you boldly do what you do best.
• Send and receive funds
• Add hundreds of payment methods worldwide
• Issue prepaid virtual and physical cards
• Simplify money management and foreign exchange
• Integrate fintech with APIs
