Summary
Responsible for providing post-sales support of ESET products in a technical environment for partners and potential final clients (companies). Generate valuable technical content for the channel and perform customer support services. This resource will be essential in the execution of support services in Brazil and in the generation of content for TrainingJob description
Responsibilities and tasks • Analyze and solve post sale support cases that are presented through the incident ticket system, complying with established SLAs. He/She will be the reference person between technical support between Buenos Aires and Brazil clients. • Identify recurring support cases and derivatives from the regional team. • Inform to the lab the detection of new virus and blocked URLs. • Responsible for the performance of trainings and webinars. • Generation of ESET’s products technical content for partners and clients. • Service is performed through ticket system and through remote access or phone calls, when needed. Requirements Education Under-graduation degree in IT, Information Safety, System Analysis, Data Processing, Computer Sciences or correlate studies. Experience Experience in technical support preferably (minimum 1 year) Knowledge • Knowledge on virtualization. • Knowledge on networks • Operational systems, at station and server level (Windows mainly) • Knowledge on databases. • Basic knowledge on programming languages. Languages English: • Intermediate Level Spanish: • Intermediate Level Personal Characteristics • Communication skills. Magnitude (Impact) Low Additional information Traveling 0 % Confidential Information AverageBenefits
Health & well-being- Medical assistance
- Flex Friday
- ESET Hours
- Birthday free day
- Woman day (mentruation rest)
- Compensation (for working on holidays/weekend)
- Paternity extended leave
- Softlanding (gradual return from maternity leave)
- Day off for children's birthday
- School Kit
- Flex time for school adaptation
- Adoption extended leave
- Language courses
- Refreshment voucher
- Fruits
- Birthday celebration
- Home Office Kit
- Parking spaces at the office
- Transport payment
- ESET in the world
- Internet reimbursement
- Graduation award
- Special dates gifts
- Internal events
- Loyalty program
Primary location
Sao PauloAdditional locations
Time type
Part timeSkills Required
- Undergraduate degree in IT, Information Security, System Analysis, Data Processing, Computer Science, or related
- Minimum 1 year experience in technical support
- Knowledge of virtualization technologies
- Knowledge of networking concepts
- Experience with operating systems (Windows workstation and server)
- Knowledge of databases
- Basic knowledge of programming languages
- Intermediate English
- Intermediate Spanish
- Strong communication skills
ESET Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about ESET and has not been reviewed or approved by ESET.
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Leave & Time Off Breadth — Time off is viewed as strong, with added days off and vacation/PTO described positively. Policies around PTO appear to contribute meaningfully to overall value.
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Parental & Family Support — Parental benefits are highlighted as supportive, with enhanced parental leave referenced in multiple regions. This area is frequently cited as a standout element of the package.
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Flexible Benefits — Flexible work options such as hybrid schedules and flexible hours are emphasized and appear to be widely appreciated. Work-from-home flexibility is repeatedly highlighted as a strength.
ESET Insights
What We Do
For more than 30 years we have been here helping to watch over and protect progress. Over a billion users worldwide rely upon ESET’s solutions to stay secure from increasingly sophisticated digital threats. ESET´s award-winning IT security software and services provide protection in over 200 countries and territories worldwide, with its software localized into more than 30 languages. Meanwhile, the world continues to move forward at pace. When ESET was founded, the Internet was in its infancy. Now technology is part of everything we do and is central to the continued advancements in our society. Most of the time technology does just what it is supposed to, but in order to ensure continued progress in the digital age we need someone to question what’s going on in the background. And that’s why we are here – to continue protecting technology from threats, enabling everyone to fully embrace it’s potential and rely on it. Put simply - when technology enables progress, ESET is here to protect it. ESET - Progress. Protected. Visit www.eset.com to learn more
