Position Summary
Role and Responsibilities
DTV Technical Support & Training Engineer (Main)
- Technical support for Authorized Service Centres (ACS`s)
- Service Network management in Technical (Audit)
- Service and product Quality issue coordintion
- Feedback to SEC areas to improve based on Warranty Bill analysis in technical
- Report back to Samsung Electronics (SEC) on incoming Quality trend
- Review and analyze the quality trend
- Create training plans based on new product/technology introduction
- DTV Service activity for CE product Service quality improvement
- SVC Weekly report & Monthly report
- Tech Return product inspection & Scrap
SVC Coordinator (SI)
- Service Network management (Coordination)
- Service Network optimization
- Service Network management (SVC KPI, Agreement)
- Local Service Coordination
- Service Issue coordinate
- Cover all Service legal issues
- Service satisfaction measuring & Improvement
- Local information collection about service
- Consumer complaints and inquiries coordinate
- Competitor’s information report
PL management (SI)
- PL system management (PL investigation and Report)
- To support direct supervisor upon whose request performs all other task
Skills and Qualifications
Qualification/Experience
- Electro-technical education
- Technical background with CE products
- Min. 5 years of experience on the Field in repairing CE products
Knowledge
- Upper-intermediate command of English
- Advanced user of MS Office (Word, Excel, PowerPoint)
Job related Skills
- Excellent organization, co-ordination, and time-management skills
- Highly customer oriented with strong communication skills
- Good team player and relationship building skills
- Passionate and high level of responsibility
- Able to cope with paper work
- High ability to listen to a person and their needs and to explain
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Top Skills
What We Do
Samsung Electronics is a global leader in technology, opening new possibilities for people everywhere. Through relentless innovation and discovery, we are transforming the worlds of TVs, smartphones, wearable devices, tablets, digital appliances, network systems, medical devices, semiconductors and LED solutions. Samsung is also leading in the Internet of Things space through, among others, our Smart Home and Digital Health initiatives.
Since being established in 1969, Samsung Electronics has grown into one of the world’s leading technology companies, and become recognized as one of the top 10 global brands. Our network now extends across the world, and Samsung takes great pride in the creativity and diversity of its talented people, who drive our growth.
