Build your future with Sovos.
If you're seeking a career where innovation meets impact, you've come to the right place. As a global leader, Sovos is transforming tax compliance from a business requirement to a force for growth while revolutionizing how businesses navigate the ever-changing regulatory landscape.
At Sovos, we're dedicated to more than just solving compliance challenges -- we're committed to making a positive and lasting difference in everything we do. Our teams operate on the modern edge of digital technology, working not only to solve complex business challenges but also to enrich our personal, professional, and local communities.
Our purpose-built systems provide the tools you need to thrive in a world where governments demand increased visibility, faster reporting and greater control over business processes. Excited about the possibilities? So are we!
Don't worry if you don't check all the boxes -- apply anyway! We're focused on hiring the right people, not just the "right" resume. It's not about what you've done elsewhere; it's all about what you're capable of doing here.
The Work You'll Do:
As a Technical Support Specialist at Sovos, you will serve as the critical bridge between our SaaS platform and our customers, providing swift resolution to escalated technical issues raised by Customer Support and other customer-facing teams. Your role is crucial in ensuring an excellent customer experience by resolving technical issues quickly, escalating complex problems when necessary, and contributing to a culture of continuous improvement.
More specifically, you will:
- Respond to and resolve technical support tickets, calls, and emails in a timely and professional manner
- Troubleshoot software issues by replicating problems, identifying root causes, and implementing solutions
- Document all customer interactions, issues, and resolutions in the support ticketing system
- Escalate complex technical problems to appropriate Sovos support teams when necessary
- Create and maintain knowledge base articles and troubleshooting guides
- Provide product training and onboarding assistance to new customers
- Conduct regular follow-ups with customers to ensure satisfaction with resolutions
- Identify recurring issues and collaborate with product teams on improvement opportunities
- Stay current with product updates, new features, and technical developments
- Participate in on-call rotations to provide after-hours support when needed
- Leverage AI-powered tools to enhance troubleshooting efficiency and support documentation
What We Need From You
- Strong technical aptitude with the ability to quickly learn new software platforms and technologies
- Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical users
- Patient and empathetic approach to customer service, even in high-stress situations
- Problem-solving mindset with strong analytical and diagnostic abilities
- Experience with ticketing systems (Zendesk, Freshdesk, or similar platforms)
- Basic understanding of web technologies, APIs, and integration concepts
- Self-motivated with the ability to work independently while collaborating effectively with team members
- Strong time management skills to balance multiple support cases with varying priorities
- Adaptability to changing requirements and evolving software capabilities
- Ability to speak and write English in addition to the primary language for the product(s) being supported (may include Spanish, Portuguese, or Turkish)
- Minimal travel required (less than 25%), both domestic and international, to Sovos locations and events
What Does Sovos Offer You?
The tools to enhance your life - because we want you to enjoy your life outside of work and inside!
- Flexible Time-Off
- Comprehensive Health Benefits
- Bi-Weekly Meeting Free Days
- Mentoring Programs
- Globally recognized Training and Development programs
- Virtual English Club through Rosetta Stone, and more!
Sovos is an equal opportunity employer committed to providing an environment that celebrates diversity and where equal employment opportunities are available to all applicants and employees. We do not discriminate against race, color, religions, national origin, age, sex, marital status, physical or mental disability, veteran status, gender identity, sexual orientation, or any other characteristic provided by law. At Sovos, all employees are encouraged to bring their whole selves to work.
Company Background
Sovos is a global provider of tax, compliance and trust solutions and services that enable businesses to navigate an increasingly regulated world with true confidence. Purpose-built for always-on compliance capabilities, our scalable IT-driven solutions meet the demands of an evolving and complex global regulatory landscape. Sovos' cloud-based software platform provides an unparalleled level of integration with business applications and government compliance processes.
More than 100,000 customers in 100+ countries -- including half the Fortune 500 -- trust Sovos for their compliance needs. Sovos annually processes more than three billion transactions across 19,000 global tax jurisdictions. Bolstered by a robust partner program more than 400 strong, Sovos brings to bear an unrivaled global network for companies across industries and geographies. Founded in 1979, Sovos has operations across the Americas and Europe, and is owned by Hg and TA Associates. For more information visit http://www.sovos.com and follow us on LinkedIn and Twitter.
Skills Required
- Strong technical aptitude and ability to quickly learn new software platforms
- Excellent verbal and written communication skills
- Patient and empathetic customer service approach
- Problem-solving mindset with analytical and diagnostic abilities
- Experience with ticketing systems (Zendesk, Freshdesk, or similar platforms)
- Basic understanding of web technologies, APIs, and integration concepts
- Ability to document customer interactions and maintain knowledge base articles
- Capacity to provide product training and onboarding assistance
- Participation in on-call rotations to provide after-hours support
- Ability to speak and write English plus the primary product language (may include Spanish, Portuguese, or Turkish)
- Strong time management skills and ability to balance multiple cases
- Adaptability to changing requirements and evolving software capabilities
- Willingness to travel minimally (less than 25%) for company locations and events
Sovos Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Sovos and has not been reviewed or approved by Sovos.
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Leave & Time Off Breadth — Flexible or unlimited time off is broadly offered and stands out as a strong aspect of the package. While usage may depend on workload and manager norms, the breadth of the policy is clear.
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Parental & Family Support — Parental leave is included, with examples of extended maternity and multi‑week leave for other parents. This support complements wider family‑oriented resources.
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Wellbeing & Lifestyle Benefits — Wellness resources, donation matching, volunteer time off, recognition programs, and structured development/mentorship are part of a broad offering. Remote/flexible work options and community perks further bolster everyday wellbeing.
Sovos Insights
What We Do
Sovos provides businesses with the confidence needed to navigate an increasingly regulated world. Offering a modern, IT driven response to compliance, Sovos’ solutions are scalable, reliable and secure and provide a great user experience. Sovos has more than 100,000 customers, including half the Fortune 500, as well as businesses of every size operating in more than 70 countries. The company’s cloud-based solutions integrate with a wide variety of business applications and government compliance processes. Sovos has employees throughout the Americas and Europe and is owned by Hg and TA Associates.
Why Work With Us
We are dedicated to being a place where people truly enjoy being. We promote internally and offer a variety of development programs internally. Tax and the regulatory compliance space is also an incredibly stable industry! It changes a lot (because, tax!) but it is never going away. It is always something businesses will have to do!
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