MetroSys is seeking a dependable and customer-focused Technical Support Specialist to support the day-to-day IT operations of a growing technology manufacturing organization in Irvine, CA. This hybrid role provides both onsite and remote support for end users, ensuring the stability, security, and performance of the company's IT environment.
The ideal candidate has strong troubleshooting skills, enjoys working directly with end users, and has experience supporting Microsoft 365, Windows workstations, and general office technology. This role is well suited for someone looking to broaden their infrastructure knowledge while supporting a modern business environment.
Key Responsibilities- Provide Tier 1 and Tier 2 technical support for end users across office and manufacturing environments.
- Troubleshoot and resolve issues involving:
- Microsoft 365 (Outlook, Teams, OneDrive, SharePoint)
- Windows 10/11 workstations
- Desktop and laptop hardware
- Printers, peripherals, and mobile devices
- Basic network connectivity
- Provision and deploy new user workstations and equipment.
- Support user account administration, password resets, and Microsoft Entra ID/Microsoft 365 account management.
- Install, configure, and maintain desktop software and business applications.
- Assist with onboarding and offboarding activities, including equipment setup and user provisioning.
- Maintain IT inventory and asset records.
- Document support requests, resolutions, and technical procedures within the ticketing system.
- Escalate infrastructure, networking, and server issues to senior engineering teams when appropriate.
- Provide excellent customer service while supporting employees across multiple departments.
- 2–5 years of experience in Help Desk, Desktop Support, or Technical Support roles.
- Strong experience supporting:
- Microsoft 365
- Windows 10/11
- Microsoft Office applications
- Desktop and laptop hardware
- Basic understanding of:
- Microsoft Entra ID (Azure AD)
- Active Directory
- Networking fundamentals (TCP/IP, DNS, DHCP)
- Experience using ticketing systems to manage incidents and service requests.
- Excellent troubleshooting, communication, and customer service skills.
- Ability to prioritize multiple support requests in a fast-paced environment.
- Experience supporting small to mid-sized manufacturing environments.
- Familiarity with Microsoft Intune or endpoint management solutions.
- Experience with Microsoft Teams administration.
- CompTIA A+, Network+, or Microsoft certifications.
- Exposure to VMware or virtualization technologies is a plus.
Skills Required
- 2-5 years of experience in Help Desk, Desktop Support, or Technical Support roles.
- Strong experience supporting Microsoft 365 (Outlook, Teams, OneDrive, SharePoint).
- Strong experience supporting Windows 10 and Windows 11 workstations.
- Strong experience with Microsoft Office applications.
- Experience supporting desktop and laptop hardware.
- Basic understanding of Microsoft Entra ID (Azure AD).
- Basic understanding of Active Directory.
- Basic networking fundamentals (TCP/IP, DNS, DHCP).
- Experience using ticketing systems to manage incidents and service requests.
- Excellent troubleshooting, communication, and customer service skills.
- Ability to prioritize multiple support requests in a fast-paced environment.
- Experience supporting small to mid-sized manufacturing environments.
- Familiarity with Microsoft Intune or endpoint management solutions.
- Experience with Microsoft Teams administration.
- CompTIA A+, Network+, or Microsoft certifications.
- Exposure to VMware or virtualization technologies.
What We Do
MetroSys is a I.T. Professional Services company based in sunny San Diego, CA. Established in 2006, MetroSys has technical talent supporting the Americas. Our Mission Statement; To simplify our customers’ business solutions while having fun with what we do. Our creative geniuses have been pioneering data solutions for our valued customers and partners in the following areas: Data Mobility: Enterprise Storage, Cloud Migrations, Systems Integration & Installation: Storage, Networking, Virtualization, Database, Messaging Flexible Workforce: Recruiting, Staffing, Direct Placement Assessment Services: Storage, Networking, Performance, Periodic, Get Healthy ingenuity. Agility. Speed. These are key ingredients to our success. Navigating the world of I.T. Professional Services can pose many challenges. We help customers, channel partners, resellers & manufacturers deliver! Our team of highly experienced professionals can help bridge any gap for your I.T. requirements. Whether assistance with pre-sales or post-sales services, recruiting, or assisting with the launch of emerging technologies, We CAN Help! Great people. Great Company. MetroSys has carefully crafted its team of highly skilled talent by not only hiring industry experts, but by selecting people that share our view on company culture. Our core values include teamwork, integrity, accountability, & embracing diversity. Our customer first approach builds strong relationships as a trusted advisor and technology partner. Our team integrates with your business and maximizes efficiency. Simply put, we make it easy.
