IT Systems Administrator

Title: IT Systems Administrator

Location: Hybrid - Tempe, AZ

About Us

Wealth.com is the industry’s leading AI wealth management platform, empowering financial institutions to modernize how they deliver planning advice to clients. Trusted by the largest firms in wealth management, Wealth.com combines proprietary AI, enterprise-grade security, and deep legal and tax expertise to power scalable, compliant, and personalized planning experiences across the full client lifecycle.

The company has been widely recognized for innovation and leadership, winning Top Estate Planning Technology and Top Estate Planning Implementation at the 2025 WealthManagement.com Industry Awards, and earning #1 in estate planning market share in the 2025 Kitces AdvisorTech Study.

At Wealth.com, our team is core to everything we build. We foster a collaborative, high-performing environment that values innovation, ownership, and continuous improvement. Wealth.com is proud to be certified as a Great Place to Work®.

The Role

We're looking for an IT Systems Administrator to join our team as we scale. This is a fully remote position reporting to the VP of Security, and it sits at the intersection of systems administration, IT operations, and employee experience. You'll own the full IT lifecycle — from provisioning and onboarding to identity management, endpoint health, and internal tooling — for a distributed, global workforce.

This isn't a break-fix role. We're looking for someone who thinks in systems, values automation, and takes pride in building the IT foundation that a fast-growing Series B company runs on.

Responsibilities

• Administer and maintain identity and access management systems (Okta or similar), including provisioning, deprovisioning, SSO/SAML/SCIM integrations, RBAC, and lifecycle automation

• Own endpoint management across macOS and Windows using MDM tools (Jamf Pro, Intune, or Kandji), including policies, patching, and configuration

• Manage user accounts, permissions, and access control in line with company security policies; partner closely with HR and Security for onboarding and offboarding workflows

• Serve as the primary escalation point for IT support, resolving hardware, software, and network issues across a remote-first workforce

• Manage the IT ticketing queue in Jira Service Management, maintaining SLA compliance and documentation standards

• Maintain a standardized software and hardware inventory; manage licensing, procurement, and vendor relationships for laptops and peripherals

• Set up and configure new systems (Mac and PC), applications, and software upgrades for incoming employees globally

• Write and maintain automation scripts (Bash, PowerShell, or similar) to improve operational efficiency across onboarding, access management, and routine IT tasks

• Administer Google Workspace, including user management, group configuration, and policy enforcement

• Support and enforce IT and security policies; contribute to internal documentation, runbooks, and knowledge base maintenance

• Identify opportunities to improve tooling, reduce manual work, and strengthen the IT environment as the company scales

• Manage the network infrastructure of Wealth.com’s offices

• Maintain procedural documentation and contribute to internal knowledge bases.

• Research and identify complex issues and escalate them to Level 2/3 support or system administrators when necessary.

Qualifications

• 5+ years of experience in IT systems administration or a similar role, ideally in a high-growth SaaS or tech environment

• Hands-on experience with identity platforms (Okta strongly preferred), including SSO, SAML, SCIM, MFA, and lifecycle management

• Strong proficiency with MDM platforms (Jamf Pro, Intune, or Kandji) and endpoint management across macOS and Windows

• Deep familiarity with Google Workspace administration

• Scripting experience in Bash, PowerShell, Python, or similar languages

• Solid understanding of networking fundamentals — IP addressing, DNS, DHCP, VPNs, and network hardware

• Experience managing IT support queues and working within ITSM platforms (Jira Service Management preferred)

• Excellent communication skills — you can translate technical issues clearly for non-technical teammates

• Comfortable working independently in a remote environment with a high degree of ownership

Nice to Have

• Experience with AI-powered automation tools or workflow platforms (e.g., Tray.io, Zapier, Okta Workflows)

• Familiarity with DLP, device trust, or security tooling (SentinelOne, Proofpoint, NightFall, etc.)

• CompTIA A+, Network+, or equivalent certifications

Benefits & Perks

• Competitive salary

• Hybrid work arrangement in Tempe, AZ

• Excellent medical, dental, and vision insurance options, with low-cost premium structures that demonstrate our commitment to offering great value to our employees

• 100% company-paid basic life insurance, short-term and long-term disability insurance

• 100% paid parental leave upon eligibility

• Company equity managed through Carta

• 401k with match and 100% vesting upon hire

• Flexible PTO in an environment where taking time off to relax or recharge is supported and encouraged

• Take time off for holidays — and yes, your birthday counts too. Celebrate, relax, and recharge without thinking twice.

Wealth is an equal opportunity employer and encourages people from all backgrounds to apply. Should you have a disability or special need that requires accommodation, please let us know.