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Taylor Corporation is a growing, dynamic company with big plans for the future ― and our people. Family owned and proud of it, we power our employees’ potential and strive to create opportunity and security for every member of the team. We’re passionate about our work, we believe there is always a better way, and we’re in this for the long haul.
Ready to build a career? It’s time to look at Taylor.
Your Opportunity: Walters Media, Taylor Corporation's yearbook division, is seeking a highly motivated Technical Support Specialist to join their team in North Mankato, MN! In this role, you will be responsible for providing superior customer service and software support to internal and external users of our proprietary software. This position requires exceptional communication skills, advanced problem-solving skills, and the ability to support end-users with varying levels of technical knowledge.
Work Authorization:
To be considered for the Taylor opportunities, candidates must be authorized to work in the United States without the need for employer sponsorship.
1st shift; Full-time, 40 hours/week; Monday - Friday, 8:00am - 4:30pm
Onsite at MN-North Mankato-1750 Northway Drive
Provide timely and accurate information to customers by phone and email
Provide basic technical support to clients via email, phone, or other methods
Demonstrate flexibility in working with the personal and stylistic differences of internal and external customers
Perform tier 1 and tier 2 troubleshooting steps before escalating issues
Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer’s experience
Verify new features within our test environment meet the defined requirements
Cross train in customer service duties
Review books for quality concerns
Aid in collating and shipping kit materials
Assist other departments as needed
High school diploma or GED
Attention to detail and accuracy
Ability to work independently
Effective time management skills and the ability to prioritize multiple competing tasks
Ability to communicate effectively through written and oral communication in a courteous, professional and timely manner
Ability to offer solutions based on knowledge of computers and the application
Ability to document and communicate technical issues and solutions
Ability to solve problems and think laterally (solving problems through an indirect and creative approach)
We Would Also Prefer:
1+ years of experience in the field or in a related area
Secondary education, preferably in the IT field
The anticipated hourly range for this position is $17.00 - 18.00. The actual base offered depends on a variety of factors, which may include as applicable, the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job. The range listed is just one component of Taylor Corporation’s total compensation and benefits package for employee.
About Taylor Corporation
One of the largest print and communications firms in North America, Taylor’s family of companies provides a diverse set of products, services and technologies that address the toughest business challenges. We work diligently each day to create printed and digital marketing communication solutions that help power many of the world’s most recognizable brands.
With more than 50 years of category expertise and 10,000 employees spanning dozens of U.S. states and multiple countries, Taylor serves businesses and distributors both large and small. Our employees enjoy a comprehensive benefit package including a choice of several health plans, dental, vision, wellness programs, life and disability coverage, flexible spending accounts, health savings accounts, a 401(k) plan with company match, paid time off (PTO) and 64 hours of annual holiday pay.
The Employer retains the right to change or assign other duties to this position.
Taylor Corporation is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
Taylor Corporation including all partners and affiliates is an Equal Opportunity Employer/Veterans/Disabled.
Skills Required
- High school diploma or GED
- 1+ years of experience in the field or in a related area
- Secondary education, preferably in the IT field
Taylor Corporation Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Taylor Corporation and has not been reviewed or approved by Taylor Corporation.
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Healthcare Strength — Benefits begin immediately with medical, dental, and vision coverage, and multiple plan choices are available. Feedback suggests coverage is offered across full-time and part-time roles with integrated wellness resources.
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Flexible Benefits — Plan design includes options like HSAs/FSAs and access to different plan types depending on location and business unit. Feedback suggests employees can select from a range of coverage tiers and programs to fit needs.
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Wellbeing & Lifestyle Benefits — Wellness tools such as health coaching, nurse advocates, and incentives through Wellworks are highlighted alongside broad retail and lifestyle discounts. Feedback suggests these resources enhance the overall package beyond core insurance.
Taylor Corporation Insights
What We Do
Taylor provides a diverse set of products, services and technologies to power the potential of the world’s leading brands. Using the latest printed and digital methods, we facilitate marketing communications of all types for businesses and consumers across a wide range of industries. You’ll see our solutions in your mailbox, your email inbox, in retail settings and on your mobile device. Driven by Glen Taylor’s unwavering entrepreneurial spirit, Taylor Corporation has grown from a single small business in 1975 to one of the nation’s largest privately held companies today. What started as a humble printer of wedding invitations and business cards is now a highly diversified leader in the field of business communications. However, while Taylor's capabilities have changed dramatically in the last 45 years, our core purpose remains the same ― to create opportunity and security for our employees. Taylor also continuously invests in technologies and production methods that enable us to shrink our environmental footprint. This commitment shows in the way we divert tons of waste to energy production, source responsibly harvested forest products and work to reduce our greenhouse gas emissions year over year. The result is a culture of sustainability that guides our decision making and ensures that we take the long-term view in everything we do
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