WHAT YOU'LL DO
- You will be the first point of contact for users who call our IT Support
- Provide the highest level of customer service
- Track all issues in our task system
- Troubleshooting end-user issues on various software applications, hardware, network, and telecommunications systems and provide basic workstation support
- Contact vendors (Printers, Telecom providers)
- Configure and maintain basic server settings
- Escalate to 3rd level support on unfamiliar server-related problems
- Maintain our office structure.
WHO YOU ARE
- Minimum of 2 years IT support experience
- Must have the ability to handle multiple tasks and priorities
- Must be detail-oriented
- Experienced with network domains, DNS, DHCP, File Server
- Practical awareness of workstation maintenance
- You know how to manage Windows services, Deploy software, Drivers installation, Active Directory (such as manage groups, users and computers)
- Security information and know how to install and troubleshooting anti-virus, firewall and user behavior issues
- You know how to analyze infrastructure repairs that our office needs and request our providers when needed
- Must have strong interpersonal communication and team-based skills
- You can negotiate deadlines and the best way to get your job done with your clients, always keeping your SLA in mind
- Being a self-starter as well as a problem-solver
- Can speak and understand english.
REWARDS & BENEFITS
- Health insurance for the whole family, flexible working environment and well-being support and tools
- Extra days off, sabbatical program and days for you to give back for the community or taking care of you
- Training opportunities and free access to Udemy
- Flexible benefits program
EQUAL OPPORTUNITIES STATEMENT
- Farfetch is an equal opportunities employer ensuring that all applicants are treated equally and fairly throughout our recruitment process. We are determined that no applicant experiences discrimination on the basis of sex, race, ethnicity, religion or belief, disability, age, gender identity, ancestry, sexual orientation, veteran status, marriage and civil partnership, pregnancy and maternity, or any other basis prohibited by applicable law.
SCAM DISCLAIMER
- It has come to our attention that there may be fraudulent activities involving individuals or organizations falsely claiming to represent Farfetch in order to attract candidates to a SCAM. Please be aware that Farfetch does not conduct recruitment processes through messaging apps or any unofficial communication channels, other than our official careers website. Additionally, Farfetch will never ask candidates for any form of payment during the recruitment process.
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What We Do
FARFETCH is the leading global platform for the luxury fashion industry. Our mission is to be the global platform for luxury fashion, connecting creators, curators and consumers. Founded in 2007 by José Neves for the love of fashion, and launched in 2008, FARFETCH began as an e-commerce marketplace for luxury boutiques around the world. Today the FARFETCH Marketplace connects customers in over 190 countries and territories with items from more than 50 countries and over 1,300 of the world’s best brands, boutiques and department stores, delivering a truly unique shopping experience and access to the most extensive selection of luxury on a single platform. FARFETCH’s additional businesses include Browns and Stadium Goods, which offer luxury products to consumers, and New Guards Group, a platform for the development of global fashion brands. FARFETCH offers its broad range of consumer-facing channels and enterprise level solutions to the luxury industry under its Luxury New Retail initiative. The Luxury New Retail initiative also encompasses FARFETCH Platform Solutions, which services enterprise clients with e-commerce and technology capabilities, and innovations such as Store of the Future, its connected retail solution.
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