Technical Support Specialist

Reposted 11 Hours Ago
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Singapore, SGP
In-Office
Senior level
Aerospace
The Role
Provide technical support for Airbus Helicopters fleet in Asia Pacific: answer AOG hotline queries, prepare ISIRs and RDAS inputs, coordinate investigations, collect in-service data, conduct customer visits and technical briefings, and support program reviews and training.
Summary Generated by Built In

Job Description:

Job Objectives

  • Ensure continued airworthiness of Airbus Helicopters fleet in the Asia Pacific region and  to keep the fleet flying with high level of safety and reliability.

  • Collect network technical issues and assist to prepare detailed impact analysis for product improvement. 

  • Prepare In-Service Incident Report (ISIR) and coordinate incident/accident investigation process.

  • Organize regular visits to the customers, as applicable.

Primary responsibilities

  • Support AOG (Aircraft On Ground) hotline and answer technical queries from customers and customer centers in the Asia Pacific region. 

  • Appraise product structure defects/damages to facilitate generation of RDAS (Repair Design Approval Sheet)

  • Participate in technical event analysis at Group level (with L3 experts). 

  • Collect in-service fleet data on critical technical issues for product improvement processes at Group level. 

  • Prepare ISIR and coordinate the incident/accident investigations process with the Group. 

  • Support regular visits to the customers.

  • Support technical briefings for customer centers and network partners.

  • Support customer program management review meetings. 

  • Conduct technical orientation training for new colleagues

Requirements

  • Recognized Aerospace or Engineering Bachelor's Degree, or related

  • Previous working experience as a CAAS (Civil Aviation Authority of Singapore) (or equivalent) Licensed Aircraft Maintenance Engineer 

  • At least five years working experience in helicopter maintenance

  • Operational Knowledge of EASA (European Union Aviation Safety Agency) and CAAS regulations for Part 145 and Part 66

  • Effective written and oral communication skills in English; Ability to speak in Mandarin would be advantageous to be able to liaise effectively with customers based in China

  • Computer literate with a good knowledge of Microsoft Office applications

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

Company:

Airbus Helicopters Southeast Asia Pte Ltd

Employment Type:

Permanent

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Experience Level:

Professional

Job Family:

Customer Eng.&Technical Support&Services

By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus.
Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.

Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to [email protected].

At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.

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The Company
HQ: Herndon, VA
52,655 Employees
Year Founded: 2014

What We Do

Airbus is a global leader in aeronautics, space and related services. In 2020, it generated revenues of €49.9 billion and employed a workforce of around 130,000. Airbus offers the most comprehensive range of passenger airliners. Airbus is also a European leader providing tanker, combat, transport and mission aircraft, as well as one of the world’s leading space companies. In helicopters, Airbus provides the most efficient civil and military rotorcraft solutions worldwide. Airbus is an international pioneer in the aerospace industry and a leader in designing, manufacturing and delivering aerospace products, services and solutions to customers on a global scale. We believe that it’s not just what we make, but how we make it that counts; promoting responsible, sustainable and inclusive business practices and acting with integrity. Our people work with passion and determination to make the world a more connected, safer and smarter place, on the ground, in the sky and in space.

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