PaymentVision, a division of Autoscribe Corporation, delivers secure, reliable payment technology that helps organizations simplify and streamline the way they accept and manage payments. Autoscribe has been a trusted provider in the payment processing industry since 1989, with a long-standing reputation for service, stability, and innovation.
We’re seeking a Technical Implementation & Support Specialist to play a key role in onboarding new clients and supporting our growing portfolio of products and services. This position blends technical configuration, implementation project coordination, and advanced troubleshooting, making it ideal for someone who enjoys solving problems, working cross-functionally, and delivering an exceptional client experience.
In this role, you’ll work closely with clients, partners, and internal teams to configure PaymentVision solutions, manage secure file transfers and encryption, and resolve complex support issues—helping ensure each client implementation is accurate, timely, and successful.
What You’ll DoImplementation & Technical Configuration
Configure PaymentVision products including PayIVR, PayWEB, WEB Posting, API CIF, and related databases/configurations
Create and modify SSIS packages in Visual Studio for mapping and importing customer information files
Query databases using SQL to support implementations, troubleshooting, and data validation
Monitor file transfers and ensure accurate and secure processing
Manage and create encryption keys as required
Client Support & Issue Resolution
Provide technical and payment support via phone and email (as secondary support to Client Support Representatives)
Research, diagnose, and resolve advanced customer issues
Identify urgent issues and escalate appropriately
Track issues and document resolutions clearly and thoroughly
Meet quality metrics related to system changes and updates
Collaboration, Training & Documentation
Coordinate implementation activities with internal departments and external partners
Manage multiple simultaneous implementation projects with strong organization and attention to detail
Develop training materials and deliver product/service training via teleconference or on-site
Participate in long-term projects as needed
In this role, success means:
Smooth, timely onboarding of new services with minimal client disruption
Accurate technical configurations and high-quality system updates
Strong documentation and follow-through
A client-first mindset and calm, confident troubleshooting under pressure
Required
Associate’s degree or equivalent business experience
2+ years of technical help desk support experience
Proficiency with Windows Operating Systems, Microsoft Office, and database tools
Ability to read and develop SQL query statements
Strong organizational skills and ability to manage multiple simultaneous projects
Preferred
Experience in the financial industry and/or ACH payment processing
Strong reconciliation skills
Knowledge of XML
Demonstrated success managing client expectations and needs
Top Skills
What We Do
Autoscribe Corporation is a leading financial services company and payment processor. With more than two decades of innovation and leadership in the financial technology industry, Autoscribe offers a full suite of tools through PaymentVision and Lyons Commercial Data to help their customers grow their business, simplify payment processing, mitigate risk, and ensure compliance. Recently named to the Inc. 5000 as one of the fastest growing private companies in the nation, Autoscribe has thousands of customers and processes more than $1 billion in transactions annually.
Our mission is simple: to build lasting relationships through trust while providing customized, compliant, and secure financial technology solutions.
About PaymentVision
PaymentVision is a biller-direct, PCI-certified, electronic payment gateway provider. PaymentVision offers clients the unified ability to accept ACH, check, and credit or debit card payments, by phone, or through Internet channels. PaymentVision solutions handle billions of dollars for thousands of financial institutions, large and small nationwide including, credit unions, banks, and consumer finance and collection agencies. For more information, please visit http://www.paymentvision.com; follow PaymentVision on Twitter @PaymentVision or on Facebook at http://www.facebook.com/paymentvision; or call 800-345-7243.
About Lyons Commercial Data
Lyons Commercial Data is a leading provider of quality U.S. and Canadian financial institution data, including all current ABA routing numbers and other information critical to transaction processing. Lyons Commercial Data also offers proven solutions to financial institutions, payment processors, and other businesses, to assist them in optimizing their ACH processes, managing risk, and fraud mitigation. For more information, please visit http://www.lyonslive.com; or call 800-684-0388
