Headquartered in Montreal, Canada, we are a diverse and fast-paced organization that is rapidly growing in revenue and personnel. Our team is spread out across the world to support a growing base strong of 1800+ customers and 200+ value-added resellers worldwide.
Job Summary
We are seeking a Technical Support Specialist with experience in ERP systems to support our ERP Financial analysis product, an Excel add-in that connects with Acumatica and Sage Intacct. The ideal candidate will have a strong background in technical support, a deep understanding of ERP systems, particularly Acumatica and Sage Intacct, and experience in financial analysis and reporting.
Key Responsibilities:
- Provide technical support for our ERP Financial analysis Excel add-in product.
- Troubleshoot and resolve issues related to the product and its integration with Acumatica and Sage Intacct.
- Assist customers with reporting analysis and queries, ensuring accurate and efficient use of the product.
- Collaborate with the product development team to communicate customer feedback and contribute to product enhancements.
- Develop and maintain comprehensive product documentation and support materials.
- Stay up-to-date with the latest updates and features of Velixo, Acumatica and Sage Intacct to provide expert support.
Qualifications:
- Bachelor’s degree in Information Technology, Computer Science, Finance, Accounting or a related field.
- Minimum of 2 years of technical support experience, with at least 1 year focused on ERP systems.
- Proven experience as a Technical Support Specialist or similar role, with a focus on ERP systems.
- Familiarity with financial analysis and reporting tools, preferably within an ERP context.
- Strong problem-solving skills and the ability to diagnose and resolve technical issues.
- Excellent communication and customer service skills, with the ability to explain complex concepts to non-technical users.
- Knowledge of Acumatica or Sage Intacct is highly desirable.
Top Skills
What We Do
As a self-service Excel add-in, Velixo offers users a seamless, real-time reporting and planning experience within the Excel they love, while offering full governance, desktop, or online pixel-perfect deliveries.
Built specifically for ERPs and supported for Acumatica, Sage Intacct, Cegid, MYOB Advanced, the Velixo integration boasts easy-to-use and highly flexible Accelerator functions, real-time reporting, live exploration and writeback of Journals, Budgets, and other data such as Project forecasts directly into your ERP.
A multi-award winner, Velixo is loved by users who give it a perfect 5 Star score on G2 Crowd and on the Acumatica Marketplace.
For more information and to contact us, visit www.velixo.com
