THE COMPANY
Silvus Technologies, a leading provider of advanced MANET and MIMO communications systems, is reshaping mesh network technology for mission-critical applications – on the ground, in the air, and at sea. Its battle-proven StreamCaster family of MANET radios and proprietary MN-MIMO waveform provides the vital communications link for defense, law enforcement, and public safety agencies around the world, and in the toughest operational environments.
With deep roots in DARPA research, Silvus Technologies develops world-class advanced communications technologies that are reshaping the tactical communications landscape. From pure line-of-sight to extreme non-line-of-sight, Silvus radios form a self-healing, self-forming mesh network, enabling secure and reliable connectivity, including video and high-bandwidth data
Silvus Technologies, a wholly owned subsidiary of Motorola Solutions, Inc., is part of the MSI ecosystem of safety and security technologies.
Would you like to join an incredibly talented group of people, doing very challenging work, with the prime directive of “Keeping Our Heroes Connected”?
THE OPPORTUNITY
Silvus is seeking a Technical Support Specialist - Product Solutions who will report to the Director of Product Solutions. This role provides administrative and coordination support to Silvus’ Product Solutions team, working closely with multiple departments, including Sales, Marketing, Engineering, Research & Development, Product Support, and Production.
This position is based at Silvus Technologies’ headquarters in the heart of vibrant West Los Angeles, CA, and is on a hybrid schedule. A minimum of 3 days onsite per week is expected. On-site days are Mondays, Wednesdays, and Thursdays.
The following is a list of at least some of the current essential job functions of the position. Management may assign or reassign duties and responsibilities at any time at its discretion.
ROLE AND RESPONSIBILITIES
- Responsible for supporting the team in maintaining product entries in the Zoho CRM system, including, but not limited to, updating records, creating new entries, obsoleting products, etc.
- Create/Generate Zoho reports concerning product sales/shipments, development status, and similar reports as directed.
- Maintain/Update the expansive Confluence presence for products, including consolidating information, reorganizing for clarity and usefulness, removing outdated content, and adding new content with input from team members.
- Rebrand/Format data sheets, cable diagrams, and similar documents from manufacturing formats to customer-releasable formats.
- Support maintaining/updating our product catalog in partnership with the marketing team.
- Coordinate end-of-line product tracking internally and related product communications with sales and other departments.
- Support team email communications with other departments, vendors, and customers concerning inquiries, escalating them as necessary, and ensuring their timely follow-up and resolution.
- Assist with ad-hoc tasks assigned by team members/leads/managers to support the team as necessary.
REQUIRED QUALIFICATIONS
- A minimum of an Associate's degree is required.
- At least 2 years of relevant experience supporting a sales/products team in a technology-related or manufacturing field.
- Prior experience in a fast-paced office environment, with experience in meeting multiple deadlines.
- Highly proficient in Microsoft Office and Google Suite (Gmail/Outlook, Excel, Word, PowerPoint).
- Excellent and effective oral and written communication.
- Possess keen attention to detail, with the ability to be accurate, flexible, and reliable.
- NOTE - Must be a U.S. Person (U.S. Citizen, or U.S. Permanent Resident) due to clients under U.S. federal contracts.
- All employment is contingent upon the successful clearance of a background check and drug test.
PREFERRED KNOWLEDGE, SKILLS AND ABILITIES
- Bachelor’s degree in a technical or science-related field.
- Demonstrated critical thinking, initiative, and problem-solving capabilities.
- Accurately follow instructions with the ability to improvise in even the most ambiguous situations.
WORKING CONDITIONS & PHYSICAL REQUIREMENTS
- Office environment.
- Trade shows.
- Outdoor environment for demonstrations.
- Occasional exposure to heat, cold, and allergens while performing tests or demonstrations in the field.
- While performing the duties of this job, the employee is required to do the following:
- Lift equipment up to 20 lbs.
- Perform bending and reaching movements to place items on lower and higher shelves.
- Kneeling or squatting to access lower shelves.
- Walking/Moving in the labs.
COMPENSATION
The pay range is NOT a guarantee. It is based on market research and peer data, and will vary depending on the candidate’s experience and qualifications.
NOTE - As a US Federal Contractor, Silvus Technologies requires that ALL candidates being considered for employment for any position (regardless of level) MUST be a U.S. Person (permanent resident or citizen). Stricter U.S. Citizen ONLY requirements (needed for some Engineering or R&D roles) will be included in the Required Qualifications section of the posted position. This does NOT apply to international positions; only job postings for positions located in the US.
All employment is contingent upon the successful clearance of a background check and drug test.
Silvus is proud to be an equal opportunity employer, and we value diversity. We do not discriminate on the basis of race, color, age, religion or belief, ancestry, national origin, sex (including pregnancy), sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, physical or mental disability, protected veteran status, genetic information, political affiliation, or any other factor protected by applicable federal, state, or local laws.
We will ensure that individuals with disabilities are provided with reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive benefits and privileges of employment. Please contact us to request accommodation.
*Silvus does not accept unsolicited resumes from individual recruiters or third-party recruiting agencies in response to job postings. No fee will be paid to third parties who submit unsolicited candidates directly to Silvus Technologies.
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What We Do
Founded in 2004 and headquartered in Los Angeles, Silvus Technologies develops world-class advanced communications technologies that are reshaping the tactical wireless communications landscape. Silvus' revolutionary Mobile Networked MIMO (MN-MIMO) technology utilizes a proprietary blend of MIMO antenna techniques, COFDM modulation, and Mobile Ad Hoc Networking (aka mesh) to provide unmatched range, throughput, and mobility, even in the most challenging environments. From pure line-of-sight (LOS) to extreme non-line-of-sight (NLOS), Silvus’ radios facilitate reliable duplex connectivity between 2 or more radios, forming a self-healing, self-forming mesh network that continually optimizes itself in response to changing channel conditions.
