Role Details
Location: Tegucigalpa or San Pedro Sula, Honduras
Work Arrangement: Hybrid
Type of Support: Omnichannel
Contract Duration: Full Time
Training Schedule: Monday-Friday, 8:00 am - 5:00 pm, Weekends off
Work Schedule: Saturday-Wednesday, 8:00 am - 5:00 pm, Thursday and Friday off
Expected Start Date: November 6, 2025
About Us
Crescendo represents peak CX performance in the AI era. We combine world-class outsourcing expertise with innovative technology to set a new standard in CX and operations, delivering results that scale and support that never sleeps.
More than that, Crescendo is about people. We don’t just connect talent with opportunity—we create a place where careers grow, ideas thrive, and people are empowered to make an impact.
Join us at Crescendo, and let’s build the future of customer experience together.
The Role
Do you like helping others? Crescendo is looking for talented folks to join our Technical Support teams. We have a range of opportunities available for people who have built a career in the customer support space and those looking to break into the industry. We are interested in matching your unique skills, experience, and interests with one of our many partners across a variety of industries including Edtech, eCommerce, Fintech, Health and Wellness, and more. As a PartnerHero employee, you’ll have the support you need to develop and grow your career.
The reason you join won’t be the reason you stay.
What You’ll Do:
- Providing support to customers via phone calls and emails, with the service level and customer satisfaction as top priorities
- Responding to and resolving support requests with a high level of care, curiosity, and empathy
- Troubleshooting issues across multiple platforms and partnering with teammates to identify solutions
- Fact-finding, troubleshooting, diagnosing software and hardware issues, and providing solutions (as well as offering alternatives and creative ideas at times)
- Effectively communicating with the product team to fix the issue in a timely manner
- Helping customers solve problems with strong troubleshooting, reading comprehension, and problem-solving skills
- Educating customers and users on how to use the products and services
- Proactively communicating possible solutions to common customer problems
- Escalating tickets promptly where you’re unable to resolve them
- Escalating bugs or issues with our web and mobile applications and following up with the users once the issue has been resolved
- Relating feedback and ideas from customers to stakeholders within the organization
- Communicating professionally and thoughtfully with customers and internal teams
- Displaying ownership of assigned projects outside traditional Technical Support duties
What We Expect From You:
- A minimum of 1 year of experience in technical support is required, preferably supporting customers via phone and chat
- Metrics-driven and proven ability to handle a high volume of customer interactions
- Passion for Customer Experience via phone, email, and chat
- Proficiency in English, spoken and written
- Excellent written and verbal communication skills
- Savvy with web and computers. You can learn new digital platforms and software with ease
- Ability to work independently and collaboratively
- Highly adaptable, fast learner, able to work with little direction, and own customer issues
- Ability to thrive in a dynamic and evolving environment - must be adaptable
- Strong conflict resolution skills and even temperament in challenging situations
- Excellent workload management and work prioritization skills (especially when many items require your attention)
- Excel at working independently and remotely with a distributed team
- Previous experience providing technical support
What You’ll Get In Return:
- Hybrid working arrangements
- Competitive base salary
- Generous paid time off
- Comprehensive benefits package including medical, dental, and vision options
- Access to free posture-based fitness workouts from home
- Paid Sabbatical Leave
- Training and professional development opportunities
Top Skills
What We Do
PartnerHero is the BPO for companies that care about quality and people. We connect talented and capable people from all over the world with innovative companies who care about business metrics and values. We're big fans of integrity, finding the right fit, and bringing opportunity to places that have traditionally been left behind.
We specialize in Customer Support, Trust & Safety, Quality Assurance and Software QA. Visit our website and drop us a line.
