Inbox is seeking a highly skilled and proactive Technical Support Specialist to manage and optimize our virtual infrastructure environment. This role will involve administering, designing, and deploying VMware and Hyper-V products while ensuring the performance, availability, and reliability of both virtual and physical infrastructure. The ideal candidate will have extensive experience in managing virtual environments, troubleshooting complex issues, and maintaining documentation to support continuous operations.
Responsibilities- Administer, configure, and maintain virtual infrastructure solutions using VMware and Hyper-V products.
- Design, deploy, and optimize virtual environments based on business needs and capacity planning.
- Perform detailed performance tuning for both virtual and physical infrastructure.
- Conduct capacity planning and forecasting to ensure optimal resource utilization and scalability.
- Configure and manage Virtual Infrastructure High Availability (HA), Site Recovery Manager (SRM), Distributed Resource Scheduler (DRS), Resource Pools, Raw Device Mapping (RDM), vMotion, Storage vMotion, and MSCS.
- Troubleshoot and resolve issues related to high availability and disaster recovery configurations.
- Manage vSwitch, Dynamic vSwitch, port groups, security settings, and teaming configurations to ensure efficient networking within the virtual environment.
- Create and maintain accurate documentation, including SOPs, SLAs (Service Level Agreements), and change management logs.
- Ensure the smooth operation of virtual infrastructure on a 24/7 basis, responding to incidents and outages promptly.
- Provide first and second-line support for virtual infrastructure-related incidents and escalate issues as necessary.
Requirements
- Bachelor's degree in computer science or a related field.
- Minimum 2 - 4 years of experience in technical support or a related field.
- In-depth knowledge and hands-on experience with VMware vSphere, Hyper-V, and related virtual infrastructure technologies.
- Strong understanding of networking concepts, including vSwitch, Dynamic vSwitch, and port group management.
- Proficiency in virtual machine migrations, vMotion, Storage vMotion, and HA/DR configurations.
- Experience with infrastructure monitoring tools such as vCenter, SCVMM, VeeamONE, or similar tools.
- Strong analytical and troubleshooting skills with the ability to resolve complex virtual infrastructure issues.
- Strong documentation skills for creating SOPs, technical documentation, and reports.
- Familiarity with change management processes and best practices.
Top Skills
What We Do
Inbox Business Technologies is the premier provider of digital services to businesses in Pakistan whose mission is “Providing Agility for the Digital Age”.
Disruptive technologies are forcing businesses to adapt or die. Business strategy has to be redesigned for this consistently uncertain digital age and business models need to be agile enough to execute the equivalent of hitting moving targets. Inbox Business Technologies gives businesses that agility with its digital services portfolio.
Visit www.inboxbiz.com to get latest thinking on how technology enables business agility in this age of disruption.
