Ship.cars is a U.S.-based software development company that delivers products for the logistics industry. We’re building things to shake up and change the logistics industry: native mobile apps, data scientists, single-page web applications, and so much more. We don’t shy away from the latest and greatest, and neither should you.
The Ship.cars customer support team is now rapidly growing. We are looking for talented individuals who enjoy discussing business and technology, and who can effectively sell the idea of automation and paperless solutions. Now we need you to show the users how to grow their business with it while saving time from dealing with things ''the old way''.
We are currently looking to expand our team with a Technical Support Specialist.
If you are passionate about:
- Learning and trying out new software tools, products, and platforms yourself.
- Listening and responding to customers' queries by phone, email, and chat.
- Operating with software products that are changing the way the auto-transport industry in the USA works.
- Assisting company executives, management teams, and their employees using software solutions over the phone, chat, or email.
- Helping them understand the value of what they have in their hands.
- Getting instant gratification from customers for the help you have provided them.
- Growing up as a professional in the fields of sales, customer success, and support.
- Working in a fast-paced environment that always listens to your ideas and acts upon them.
- Proactively call hot and cold leads, offering them the instant benefits of using our products.
- Always finding the quick win for the customer, who is willing to understand more about what you have for them.
- Carefully examining users' difficulties, figuring out precisely what the problem is, and coming up with a plan for resolving the issue.
- Creating spreadsheets to turn data into information and visualize potential trends to define a course of action.
And if you got:
- Fluency in English – written and spoken.
- 2+ years of call center experience
- Excellent communication and organizational skills.
- The talent of being proactive and always ready for more.
- Attention to detail.
- Ability to multitask and get things done as quickly as possible.
- Ability to work evening shifts.
- Team player mindset and affection for technology.
Additional information:
- Shifts in US working hours (CST)
Skills you will gain:
- Automotive industry
- Customer service
- Phone Etiquette
- Troubleshooting
- Creative problem-solving strategies
- Inductive and Deductive Reasoning
- CRM platforms
We would love to offer you:
- A chance to join a team of professionals that will make you push for excellence;
- To excel in your leadership skills in a fast-changing environment;
- Excellent remuneration package to free your mind of everyday worries;
- Additional health insurance package;
- Food vouchers;
- Seminars and team events participation;
- Individual training budget;
- 24 vacation days; for every year at the company, +1 day until they get to 30.
- Great office location;
- Referral Bonus Program;
- Team buildings and corporate parties.
- 50% sponsored sports card;
Are you up for a challenge? Are you ready to join us and take your career to the next level? Send your CV in English.
Only shortlisted candidates will be contacted for an interview.
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What We Do
Ship.Cars is a future-focused auto logistics technology company, providing a suite of software solutions to the car hauling industry. Our user-friendly and innovative products enable partners to grow their businesses by streamlining, automating and organizing auto transportation. Founded in 2017, Ship.Cars was built to disrupt a stagnant market that had failed to move its processes into the 21st century. By developing a wide range of products, Ship.Cars has modernized the automotive logistics industry. LoadMate and LoadMate Pro cater to the needs of our dealership, rental car companies and other shippers. Meanwhile, our car haulers rely on innovations such as our SmartHaul TMS and SmartHaul APP to book and manage their loads. “Intelligent Car Shipping. Made Simple.” True to our motto, our data scientists, developers, UX designers and product owners continuously use cutting-edge technologies, such as AI and machine learning, to improve product functionality. Ship.Cars is thrilled to be a Great Place To Work certified company! This recognition is a testament of our commitment to creating an exceptional work environment. Our more than 50 employees work together across offices in the United States, Bulgaria and India. We pride ourselves on a global mindset as we help each other achieve both company and personal goals.
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