We're on a mission to empower builders.
Massive reach: Our docs platform serves 100 million+ developers every year and powers documentation for 18,000+ companies, including Anthropic, Cursor, PayPal, Coinbase, X, and over 20% of the last YC batch.
Small team, huge impact: We’re only 35 people today, backed by $22 million in funding, each new hire shapes the company’s trajectory.
Culture of slope over y-intercept: We value learning velocity, grit, and unapologetically unique personalities.
We grew in value faster than headcount and we’re looking to align the two quickly.
About the Support Specialist role:We're hiring an early-career, technically curious Support Specialist who's excited to get hands-on with real customer problems and grow fast. This is a high-agency, high-impact role where you'll work close to the product, sharpen your debugging skills, and help shape how we support users as we scale.
Growth PathThis role is designed to be a launching pad—over time, you'll build the technical depth and customer-facing confidence to grow into a Solutions Engineer position.
Respond to product and technical questions through our support platform (Plain)
Debug issues by inspecting customer setups, including GitHub repositories, MDX files, and internal deployment tools (Retool)
Resolve the majority of support inquiries independently, escalating only when necessary
Collaborate with our support lead to evolve processes and ensure consistency
Help improve internal support tooling and workflows as we scale
Experience in technical support at a software or developer tools company (or strong adjacent experience)
Comfortable navigating Git, GitHub, Retool, MDX/Markdown, and IDEs
Ability to read and understand code, troubleshoot bugs, and identify root causes
Strong written communication skills with a friendly, professional tone
Comfort using AI agents and improving training data for them
Familiarity with OpenAPI specs
Past experience supporting APIs or documentation tools
Background working in fast-paced startups
Competitive compensation and equity | Free Ubers
20 days paid time off every year | Health, dental, vision
401k or RRSP | Free lunch and dinners
$420/mo. wellness stipend | Annual team offsite
Top Skills
What We Do
Mintlify's docs platform reaches 50 million developers every year and powers documentation for 10,000+ companies, including Anthropic, Cursor, Coinbase, Scale AI, X, and is the #1 YC product used by other YC companies.
With only 28 people today, backed by $22 million in funding, each new hire shapes the company’s trajectory.
We value learning velocity, grit, and unapologetically unique personalities - we believe in valuing someone's slope over y-intercept.
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