Technical Support Specialist

If you’re looking for a special place to build or grow your career, you’ve found it. Whether you’re an experienced professional, a recent college graduate or somewhere in between, IDEX is a place where you can apply your existing skills and learn new ones in an environment where you can make an impact.

With interesting opportunities in engineering, marketing, sales, supply chain, operations, HR, finance, and more across more than 40 diverse businesses around the globe, chances are, we have something special for you.

POSITION SUMMARY:

The Technical Support Specialist assistance will vary from product selection, application guidance to operational troubleshooting for our products.  The role interfaces with Pulsafeeder’ s global commercial teams, along with channel partners and end customers. 

DUTIES AND RESPONSIBILITIES:

• Works directly with Pulsafeeder Representatives and Customers to provide technical support for Pulsafeeder’ s line of pumps, electronic controllers, and complete chemical feed systems. 

• Provide technical support requests to Product Managers, Engineers, and others. 

• Provide customers with product advisories, announcements, or other technical data as needed while providing world class customer satisfaction. 

• May provide training to customers both in house and in the field as needed.

• Work closely with Customer Service, Product Managers, Quality and Engineering.

• Possess a thorough knowledge of Pulsafeeder Products.

• Conduct product warranty investigations and request the issuance of credit memos as needed in accordance with ISO 9001 procedures.  This function will initiate RMA actions with related submission of credit memos.

• Assist customers, internal and external, with selection of parts require in product repair.

• Handles customer issues that arise from the use of Pulsafeeder products.

• Handles request for replacing defective parts

• Receives and resolves customer complaints and technical issues

• Other duties as assigned.

GENERAL QUALIFICATIONS:

• Associates degree in business or technical field is preferred

• 2 years’ experience working in a manufacturing environment. Experience in Assembly, Design, or Quality is preferred

• Requires exceptional analytical and problem-solving skills.  Candidate must have the ability to independently gather information and apply knowledge to arrive at efficient solutions for our customers.

• Experience working with customers to resolve technical problems and issues.

• Experience with presentations and comfortable teaching in front of a group preferred

• Excellent organizational skills and attention to detail

• Anticipates and prevents problems while thinking independently

PHYSICAL REQUIREMENTS

• Ability to remain in a stationary position (e.g., sitting or standing) for extended periods.

• Onsite presence required Monday through Friday during standard business hours

Are you ready to join a different kind of company where our people, our culture, and our commitments are centered around providing trusted solutions that improve lives around the world?

Total Rewards

The compensation range for this position is $39,400.00 - $59,000.00, depending on experience. This position may be eligible for performance based bonus plan.

Benefits Package

Our comprehensive U.S. benefit offerings include: Health benefits, 401(k) retirement savings program with company match, PTO, and more. More information on our benefits and rewards can be found on our career page: https://www.idexcorp.com/careers/our-benefits-and-rewards/

IDEX is an Equal Opportunity Employer. IDEX gives consideration for employment to qualified applicants without regard to race, color, religion, creed, genetic information, sex, sexual orientation, gender identity or expression, marital status, age, national origin, disability, protected veteran status, or any other consideration or protected category made unlawful by federal, state or local laws.

Attention Applicants:  If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, please let us know. Likewise, if you are limited in the ability to access or use this online application process and need an alternative method for applying, we will determine an alternate way for you to apply. Please contact our Talent Acquisition Team at [email protected] for assistance with an accommodation. These contact tools may be used only by individuals with a disability for accommodation requests. Do not inquire as to the status of an application.