AutoStore™ holds a simple yet powerful vision: to store and move things for everyone, everywhere. Founded in Norway, we've grown into a global technology company. AutoStore uses advanced software to automate and orchestrate order fulfillment. Our goal is to ensure orders arrive faster than ever, with minimal environmental impact. That’s how we help brands exceed customer expectations.
We have more than 1600 systems in nearly 60 countries, and we grow continuously as a community of employees, partners, customers, suppliers, and connected technologies. Automation should make life easier, and by listening carefully to our community, we innovate to meet the industry’s most complex needs. With AutoStore™, brands gain speed, efficiency, and improved workplaces. And much more floor space.
AutoStore – moving things forward.
The Role:
The Technical Support Specialist plays a vital role in maintaining AutoStore's reputation for excellence by providing world-class support to our global client portfolio. As part of our dynamic technical support team, you will serve as a crucial link between our innovative technology solutions and our valued partners and customers. This position combines technical expertise with customer service excellence to deliver responsive, solution-oriented support across all time zones.
Key Tasks and Responsibilities:Develop deep technical expertise in AutoStore's technology solutions. Use this knowledge to understand, break down and solve complex issues including incident cases, spare part cases, warranty cases, delivery quality cases, and robot repair cases.
Work to foster trusted relationships with partners and key stakeholders through rapid communication, timely updates on open cases, and communicating in a way that empowers our partners and customers.
Attend and actively participate in weekly meetings to stay updated and contribute insights
Proactively meet personal and team key performance indicators (KPIs) to ensure efficient support delivery
Contribute to the knowledge base by writing informative articles to assist partners in troubleshooting and resolving issues
Maintain a thorough understanding of internal procedures and processes outlined in the Technical Support Specialist Rulebook
Collaborate closely with internal teams, including Sales, R&D, and others, to ensure readiness for service and support and provide valuable feedback from the support department
1+ year of experience providing technical support to physical products deadline driven environment with customer contact
Hands-on experience working with mechanical or electrical systems
Must have strong attention to detail, a desire to learn about our solutions at a deep level, and excellent communication skills
Willingness to work a rotational shift with regular weekend shifts
We Offer:
AutoStore believes in taking care of employees and is dedicated to providing a supportive and rewarding work environment. Join us in our mission to store and move things for everyone, everywhere.
Comprehensive Medical, Dental, and Vision plans
Health Savings Account (HSA) with a company contribution
Generous Paid Time Off including 12 holidays, paid exercise time, paid volunteer time, and paid parental leave plans for all new parents
Retirement 401(k) plan with employer match and discretionary profit sharing contribution
Educational assistance and professional development programs including mentorship/coaching programs with external industry leaders
Additional benefits include Group Life Insurance, Voluntary Additional Life Insurance, Disability Insurance, Employee Assistance programs, and more!
AutoStore is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, pregnancy-related conditions, and lactation), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances.
Recruitment Agencies
AutoStore does not accept agency resumes or assistance. Please do not forward resumes to our jobs alias or AutoStore employees. AutoStore is not responsible for any fees related to unsolicited resumes.
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What We Do
Welcome to AutoStore, where we make space and storage simpler! AutoStore™, founded in 1996, is a warehouse robot technology company that invented and continues to pioneer cube storage automation, the densest order-fulfillment solution in existence. Our focus is to marry software and hardware with human abilities to create the future of warehousing. The company is global, with over 950+ systems in 45 countries in a wide range of industries. All sales are distributed, designed, installed, and serviced by a network of qualified system integrators we call "partners". Figuring other industries could benefit from this new cube storage automation concept, Arrow Electronics acquired Hatteland Electronic in 2000. The funding enabled Hatteland Group to invest in AutoStore, and from that moment the commercialization period started. The mature and robust product called AutoStore was to become the backbone of the Hatteland Group and it was ready to conquer the world. In 2021, investment powerhouse SoftBank became an AutoStore shareholder following prior acquisitions by Thomas H. Lee Partners, L.P. and EQT Private Equity. Today, with more than 950 systems and 40,000 robots across 45 countries, AutoStore is poised to continue its aggressive global expansion.
Why Work With Us
AutoStore is positive, strong, and humble community. We started amongst neighbors in a small town in Norway. We believe to treat our neighbors with respect and care. We drive and cherish this community feeling, even as we grow beyond our original borders. Here we provide opportunity, growth, and flexibility to live our best lives!
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