Technical Support Specialist

Are you ready for what’s next?  

Come explore opportunities within Brunswick, a global marine leader committed to challenging conventions and innovating next-generation technologies that transform experiences on the water and beyond.  Brunswick believes “Next Never Rests™,” and we offer a variety of exciting careers and growth opportunities within united teams defining the future of marine recreation. 

Job Summary:

As a Level II Technical Support Specialist, you will play a crucial role in ensuring the smooth operation of our business by diagnosing, repairing, and maintaining advanced hardware and software components. This position involves a wide range of responsibilities, including the support of network infrastructure, the installation and configuration of computer systems, providing expert support for Office 365 and Microsoft Teams, and supporting various operating systems. You will also be instrumental in supporting manufacturing equipment and processes, as well as site security processes and controls.

Acting as an advanced liaison for local IT support, you will work closely with the Brunswick IT teams to support the site, drive process improvements, and execute special projects. This role demands an exceptional attention to detail, superior problem-solving skills, and a commitment to safety, security, and compliance in the workplace.

Primary Duties and Responsibilities:

• Diagnose, Analyze, and Resolve Advanced Issues: Serve as the initial point of contact, providing timely and effective first level support for complex problems affecting company hardware, software, and network infrastructure across various departments. This includes, but is not limited to, troubleshooting Windows, Android, and Apple operating systems and associated peripherals, with a focus on resolving issues directly when possible before escalating to specialized support teams for further assistance.

• Network Support and Testing: Serve as the first line of testing for the Brunswick network infrastructure. Utilize network testers, verify connectivity to switches, conduct Wi-Fi surveys, perform basic troubleshooting of firewall issues, and ensure local ISP communication is effective.

• Advanced Device Management: Manage device replacements according to warranty schedules, deploy new technologies, and assist with the installation of network hardware such as servers and switches. Support manufacturing equipment and processes along with site security processes and controls.

• Documentation and Compliance: Maintain accurate and comprehensive documentation of work processes, device management, and compliance activities, ensuring all installations adhere to Brunswick Information Security guidelines.

• Team Collaboration and Knowledge Sharing: Foster a collaborative team environment by actively engaging in group initiatives, sharing expertise, and providing guidance to colleagues to enhance collective knowledge and performance. Support peers in cross functional tasks to ensure a cohesive approach to delivering technology solutions that drive company success.

• Technical Resource and Project Execution: Act as a key technical resource, provide planning, and drive the execution of special projects without compromising current job duties. Assist in communication to end-users regarding changes, upgrades, or planned outages.

• Warranty and Repair: Conduct advanced warranty and repair work with vendors and support ordering computers and accessories for site level requirements.

• Customer Service Skills: Deliver superior customer service by effectively communicating with users to understand their needs, providing timely resolutions to their technical issues, and maintaining a positive and supportive interaction. Escalate complex issues to Level III Technical Support Specialists or Team Lead, ensuring a seamless user experience.

Job Requirements:

• Experience: Strong experience supporting Windows Operating Systems, Android and Apple Devices, Configuration Manager, Active Directory, corporate networks, Modern Workplace, Azure AD, End Point Manager, Intune, Office 365.

• Education: Associate's Degree in Information Systems, Computer Science, or a comparable program required; Bachelor’s Degree preferred.

• Work Experience: At least 3+ years of work experience in providing support in a related field.

The anticipated pay range for this position is $48,800 - $77,000 annually. The actual base pay offered will vary depending on multiple factors including job- related knowledge/skills, relevant experience, business needs, and geographic location. In addition to base pay, this position is eligible for an annual discretionary bonus.

At Brunswick, it is not typical for an individual to be hired at or near the top end of the salary range for their role. Compensation decisions are dependent upon the specifics of the candidate’s qualifications and the business context.

This position is eligible to participate in Brunswick's comprehensive and high-quality benefits offerings, including medical, dental, vision, paid vacation, 401k (up to 4% match), Health Savings Account (with company contribution), well-being program, product purchase discounts and much more. Details about our benefits can be found here.

Why Brunswick: 

Whatever tomorrow brings, we’ll be at the leading edge.  As the clear leader in the marine industry, we’re committed to our values and supporting our exceptional people. We offer and encourage growth opportunities within and across our many brands. In addition, we’re proud of being recognized for making a splash with numerous awards! 

About Brunswick:  

Brunswick Corporation is a leader in the marine industry, and we’re looking for people just like you to take part in the movement towards better boating for all. We rely on the thoughtful input of people from all backgrounds to create compelling, innovative products for our customers around the globe. As such, diversity, equity, and inclusion are priorities in the enduring culture of our company. As a world leader in emerging recreational products and technologies, when you join our team, you become part of some of the most innovative, forward-looking brands in the marine industry today.   

Next is Now!  

We value growth and development, recognizing that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please still consider applying.

Brunswick is an Equal Opportunity Employer and considers all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or any other characteristic protected by federal, state, or local law.  Diversity of experience and skills combined with passion is key to innovation and inspiration and we encourage individuals from all backgrounds to apply.  If you require accommodation during the application or interview process, please contact [email protected] for support. 

For more information about EEO laws, - click here

Brunswick and Workday Privacy Policies

Brunswick does not accept applications, inquiries or solicitations from unapproved staffing agencies or vendors. For help, please contact our support team at: [email protected] or 866-278-6942.

All job offers will come to you via the candidate portal you create when applying through a posted position through https:///www.brunswick.com/careers.  If you are ever unsure about what is being required of you during the application process or its source, please contact HR Shared Services at 866-278-6942 or [email protected].