At Amazing Charts, we empower independent medical practices with user-friendly, cost-effective Electronic Health Record (EHR) solutions. We're seeking a Technical Support Specialist who is passionate about technology and service excellence to join our dynamic support team.
Why This Role Matters:
As a frontline representative of Amazing Charts, you’ll be the go-to expert helping healthcare professionals resolve software-related issues, navigate features, and get the most out of our platform. Your work ensures clinicians can focus on what truly matters—delivering quality patient care.
Deliver prompt, knowledgeable support via phone, email, and chat for EHR users.
Troubleshoot technical issues using remote access tools and guide users step-by-step.
Assist with product setup, software implementation, and data migration.
Maintain detailed and accurate documentation of all support interactions.
Collaborate with interface vendors and internal teams to resolve interoperability concerns.
Escalate unresolved or complex issues appropriately to ensure timely resolution.
Stay updated on product enhancements and proactively support users during new feature rollouts.
Excellent communication skills and a customer-centric attitude.
Proven ability to prioritize tasks in a fast-paced, remote work environment.
Basic understanding of Microsoft Windows, file systems, and remote tools.
Familiarity with medical software, Microsoft Dynamics, or SQL is a plus (but not required).
Strong attention to detail and a knack for solving problems.
Flexible remote work setup and supportive team culture.
Opportunity to contribute to meaningful work in the healthcare tech space.
Competitive compensation with comprehensive benefits and paid time off.
A company rooted in clinical understanding—founded by a physician, built for practices.
About Us:
Amazing Charts, a Harris Healthcare company, was founded in 2001 with a mission to simplify EHR for independent practices. We’ve earned a reputation for providing intuitive, affordable solutions backed by exceptional customer service. Join us in transforming the way healthcare works—one provider at a time.
Apply today and help us support the heroes in healthcare.
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What We Do
For over 25 years, Harris Healthcare has been rising to the challenge of bringing together the most innovative and sustainable solutions for today’s ever-changing healthcare environment, in order to improve patient care and safety. Each one of our solutions brings organizational efficiencies on its own. Powerful synergies are achieved when multiple solutions are implemented together. The Harris Healthcare portfolio includes the following solutions:
♦ HARRIS Flex - an enterprise-level EHR solution that improves patient safety and clinical workflows. It includes a full complement of applications integrated in one single database, provides solid clinical decision support to your clinicians and helps standardize care while enforcing protocols and best practices at any Healthcare Organization. HARRIS Flex conveys the digital solution’s flexibility and strength.
Healthcare organizations are continuously faced with new challenges and situations and require flexible EHR’s that can be rapidly adapted to their evolving clinical practice. Contrary to other EHR solutions which are inflexible and where customizations require costly support from the vendor, HARRIS Flex gives you the freedom to "flex" your EHR as you need it entirely on your own.
The enhanced HARRIS Flex solution comes with new functionality including:
♦Flex Telehealth which enables virtual visits directly from within the EHR/EPR, and
♦Flex Clinical Insight which facilitates extraction and analysis of your EHR/EPR data to improve your processes and outcomes.
♦ SynergyCheck – a proactive interface monitoring solution watching over Clinical, Financial and other interfaces 24/7 to ensure data is flowing between systems
