Cognism is the leading provider of European B2B data and sales intelligence. Ambitious businesses of every size use our platform to discover, connect, and engage with qualified decision-makers faster and close more deals. Headquartered in London with global offices, Cognism’s contact data and contextual signals are trusted by thousands of revenue teams to eliminate the guesswork from prospecting.
OUR WORK MODEL
Hybrid: This is a hybrid role, requiring you to work from our office 2–3 days per week, with flexibility to work remotely on other days.
YOUR ROLE
As a Technical Support Specialist, you will be the go-to person for diagnosing and troubleshooting software issues, ensuring our customers can smoothly navigate our applications. You will handle CRM integrations, provide real-time support via remote connections, and craft user-friendly guides to assist customers.
Are you passionate about solving technical challenges and delivering exceptional customer experiences? Join us and make a real impact!
YOUR CHALLENGES & OPPORTUNITIES
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Investigate and diagnose software issues, ensuring timely and effective resolutions.
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Provide technical support via email, chat, and remote access tools.
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Guide customers step-by-step through troubleshooting and problem-solving.
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Escalate complex technical issues to the appropriate internal teams.
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Maintain clear documentation of customer issues, solutions, and best practices.
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Support CRM integrations and ensure seamless functionality for our customers.
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Collaborate with internal teams to enhance product support and user experience.
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Create user guides and manuals to assist customers with common queries.
OUR EXPECTATIONS
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Proven experience in a Technical Support, Customer Support, or similar role.
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Strong problem-solving skills and the ability to diagnose and resolve software issues efficiently.
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Experience working with CRM platforms such as Salesforce, HubSpot, or Bullhorn.
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Familiarity with remote desktop applications and help desk software (e.g., Zendesk).
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Excellent communication skills with a customer-first approach.
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Ability to multitask, prioritize, and manage multiple support cases simultaneously.
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Experience in a B2B or SaaS environment is a plus.
At Cognism, we’re not just building a company - we’re building an inclusive community of brilliant, diverse people who support, challenge, and inspire each other every day. If you’re looking for a place where your work truly makes an impact, you’re in the right spot!
Our values aren’t just words on a page—they guide how we work, how we treat each other, and how we grow together. They shape our culture, drive our success, and ensure that everyone feels valued, heard, and empowered to do their best work.
Here’s what we stand for:
✅ We Are Nice! We treat each other with respect and kindness (because life’s too short for anything else).
🤝 We Are Collaborative. We’re in this together—great things happen when we work as one.
💡 We Are Solution-Focused. Every challenge is just an opportunity in disguise.
💙 We Are Understanding. We empower and support each other to do our best work.
🏆 We Celebrate Individual Contributors. Every role matters, and so do you!
At Cognism, we are committed to fostering an inclusive, diverse, and supportive workplace. Our values—Being Nice, Collaborative, Solution-Focused, and Understanding—guide everything we do, and we celebrate Individual Contributors. We welcome applications from individuals typically underrepresented in tech, so if this role excites you but you’re unsure if you meet every requirement, we encourage you to apply!
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What We Do
Cognism is a leader in international sales intelligence, setting a new standard for data quality and compliance, trusted by 1800+ revenue teams worldwide.
Cognism helps businesses find, engage and close their dream prospects by providing premium company and contact information, including firmographics, technographics, sales trigger events, intent data, verified business emails and phone-verified mobile numbers.
Next level GDPR & CCPA compliance, combined with innovative technology and integrations with leading CRM and sales engagement partners, make Cognism the number one choice for businesses looking to create a predictable pipeline, find their next best business opportunity and overcome global compliance barriers.
