Technical Support Specialist

Bitsight is a cyber risk management leader transforming how companies manage exposure, performance, and risk for themselves and their third parties. Companies rely on Bitsight to prioritize their cybersecurity investments, build greater trust within their ecosystem, and reduce their chances of financial loss.
Built on over a decade of technological innovation, its integrated solutions deliver value across enterprise security performance, digital supply chains, cyber insurance, and data analysis.

• We invented the cyber ratings industry in 2011
• Over 3000 customers trust Bitsight
• Over 750 teammates are dispersed throughout Boston, Raleigh, New York, Lisbon, Singapore, and remote

Responsibilities:

• Address Level 1 product and technical questions via email and chat, and occasionally on the phone, regarding BitSight’s suite of products;
• Triage, prioritize, escalate (as needed) and resolve customer tickets 
;
• Identify common issues faced by customers and work with a technical content strategist to develop 
help content;
• Collaborate with product managers and/or engineers to answer customer questions;
• Help build internal support tools and suggest changes to policies and process.

Requirements:

• 0-­2 years customer support and/or training experience in the Internet software or content space;
• Must be open to working 1PM - 10PM GMT
• Experience in a high volume call/email/chat support role;
• Strong technical problem-solving skills;
• Ability to adapt to our ever ­changing platform;
• Top notch English communication skills, both written and verbal;
• Experience with MS Office,­ Excel, Outlook, Word and PowerPoint or Google Apps;
• Passionate about providing phenomenal customer experiences. 

Diversity. Bitsight is proud to be an equal opportunity employer. This means we do not tolerate discrimination of any kind and are committed to providing equal employment opportunities regardless of your gender identity, race, nationality, religion, sexual orientation, status as a protected veteran, or status as an individual with a disability.

Culture. We put our people first. Bitsight offers best in class benefits. We devote the same energy to nurturing our company's inclusive culture as we apply to serving our customers' needs. Working at Bitsight will give you the opportunity to fulfill your professional goals and expand your skills.

Open-minded. If you got to this point, we hope you’re feeling excited about the job description you just read.  Even if you don’t feel that you meet every single requirement, we still encourage you to apply.  We’re eager to meet people that believe in Bitsight’s mission and can contribute to our team in a variety of ways.

Additional Information for United States of America Applicants:

Bitsight also provides reasonable accommodations to qualified individuals with disabilities or based on a sincerely held religious belief in accordance with applicable laws. If you need to inquire about a reasonable accommodation, or need assistance with completing the application process, please email [email protected]. This contact information is for accommodation requests only, and cannot be used to inquire about the status of applications.

Qualified applicants with criminal histories will be considered for employment consistent with applicable law.

This position may be considered a promotional opportunity pursuant to the Colorado Equal Pay for Equal Work Act.