Jobs at Bitsight Technologies

Manage complex, high-value customer relationships as a strategic cyber risk advisor. Responsibilities include developing multi-year account plans, conducting executive business reviews, building C-suite relationships, driving customer maturity and expansion, mentoring junior CSMs, and improving customer success processes. The role requires deep cybersecurity expertise, strong enterprise account management experience, executive communication skills, French fluency, and residence in Portugal or the UK.

Own and scale Bitsight’s SaaS cloud infrastructure, focusing on reliability, security, automation, and cost efficiency. Design complex systems, troubleshoot production issues, validate AI-assisted infrastructure automation, and improve delivery processes. Lead technical discussions, establish infrastructure best practices, mentor engineers, and collaborate across teams. The role requires strong Linux, scripting, containerization, cloud, infrastructure-as-code, networking, and observability expertise, with occasional off-shift production support.

Manage strategic client accounts by driving retention, upgrades, and product sales. Build C-level relationships, understand client goals, develop account plans and sales campaigns, and coordinate cross-functional action plans to optimize product usage. Maintain accurate CRM records and apply consultative selling, territory management, technical software knowledge, communication, leadership, and project management skills.

Staff Software Engineer responsible for designing, building, and maintaining robust SaaS applications and REST APIs. The role involves solving complex system-level problems, developing in Python, working with big data technologies, optimizing infrastructure, and delivering features through continuous delivery. Responsibilities include leading large technical initiatives, mentoring engineers, improving engineering practices, collaborating with product teams, and integrating AI-powered development tools and potentially AI/ML capabilities into production systems.

Operate and improve multi-account AWS and Kubernetes environments, GitOps delivery, CI/CD pipelines, observability, reliability, security, and cost efficiency. Build infrastructure-as-code and Python automation, troubleshoot production issues, participate in on-call and incident response, and support development teams through self-service platform capabilities. The role also involves validating AI-assisted engineering output and collaborating across distributed teams.

Develop statistical and machine learning methodologies for cybersecurity risk assessment, predictive modeling, and security ratings. Enhance scoring methodologies, explore cybersecurity and threat intelligence data, apply emerging AI/ML techniques, and build scalable production code and data pipelines. Monitor model performance, investigate anomalies, document technical solutions, and collaborate with Engineering, Product, Marketing, and Customer Success teams.

Lead and grow a malware research team to expand victim intelligence capabilities. Develop large-scale collection strategies (sinkholing, emulation, crawlers), analyze malware and C2 channels, own triage workflows and data quality, and partner with product, engineering, and data science to convert threat telemetry into scalable product features.

Supports core HR operations, employee inquiries, HRIS records, compliance reporting, employee engagement surveys, and workplace initiatives. Partners on learning and development programs, onboarding, internal events, culture activities, and process improvements. The role requires strong communication, adaptability, collaboration, and the ability to work onsite three days per week in Boston.

Leads Bitsight’s international Customer Success organization across EMEA, APAC, and LATAM. Manages managers and senior CSMs, establishes customer engagement and risk-management standards, oversees strategic escalations, and improves adoption, retention, and expansion outcomes. Partners with Sales, Account Management, Product, and other teams while representing regional customer needs. Uses customer and team performance data, including AI-enabled methods, to improve productivity and execution.

Drive new enterprise business across the German-speaking territory through prospecting, pipeline development, consultative selling, forecasting, and closing. Build relationships with C-level stakeholders, execute territory plans, maintain CRM data, monitor competitors, communicate product value, and collaborate cross-functionally. Success is measured by achieving new-logo and revenue targets.

Own Bitsight’s cloud platform architecture, availability, Kubernetes operations, Terraform infrastructure modules, AI platform infrastructure, data residency, observability, and cloud cost controls. Lead incident response, set service reliability objectives, mentor engineers, establish reusable self-service tooling, evaluate platform technologies, and provide technical direction across AWS, GCP, and Azure.

Manage legal department operations, process improvement, technology enablement, vendor and outside counsel relationships, legal spend, risk communications, and routine contract drafting and negotiation. The role oversees legal technology implementations, develops reporting dashboards, improves policies and workflows, manages budgets and invoices, and supports contracts databases and departmental activities.

Coordinates AI-supported engineering workflow adoption, contributes to the AI SDLC roadmap, manages AI code reviewer initiatives, tracks software delivery bottlenecks, analyzes engineering metrics, establishes quality expectations, supports tooling adoption, and partners with security, compliance, architecture, product, and engineering teams.

Drive new enterprise business in Italy through full-cycle sales, including prospecting, territory planning, pipeline development, forecasting, relationship building, and closing. The role requires selling cybersecurity and cyber risk management software to enterprise customers, engaging C-level stakeholders, maintaining CRM data, monitoring competitors, and collaborating cross-functionally to achieve new-logo and revenue targets.

Build and scale Bitsight’s SaaS product by maintaining REST APIs, optimizing backend services for large data volumes, decoupling functionality into microservices, and developing performance-focused APIs such as WebSockets. Partner with DevOps to improve CI/CD processes and production architecture while championing microservice design best practices and customer experience.

Lead EMEA marketing strategy and execution to generate new-logo and customer-expansion pipeline. Build integrated ABM, digital, email, event, webinar, executive engagement, and partner campaigns; manage budgets and campaign roadmaps; apply AI and automation to improve personalization and efficiency; align global and regional marketing programs with sales objectives; and measure engagement, conversion, pipeline, bookings, and marketing performance.

Identify, prospect, educate, and qualify target accounts and inbound leads into sales opportunities. Engage prospects through phone, email, LinkedIn, and other channels; research buying committees; personalize outreach using AI tools; handle objections; maintain accurate CRM records; meet qualified-opportunity quotas; and collaborate with Sales and Marketing to improve messaging and processes.

Manages customer retention and expansion across a designated territory, develops account and territory plans, drives contract upgrades and product sales, forecasts revenue, builds executive relationships, and advises clients on cybersecurity solutions. The role requires SaaS account management experience, German and English fluency, DACH market expertise, consultative selling skills, and strong relationship management.

Own and evolve Bitsight’s multi-account cloud and Kubernetes platform. Build GitOps delivery, CI/CD pipelines, self-service capabilities, observability, and AI-assisted infrastructure automation. Lead architecture decisions, migrations, incident response, reliability initiatives, and postmortems while mentoring engineers and partnering with development teams. The role requires production ownership across AWS, Kubernetes, networking, infrastructure as code, continuous delivery, distributed-system observability, Linux, Python, and cloud security.

Own post-sale success, retention, adoption, and expansion for strategic OEM and insurance partners. Serve as a C-suite advisor, lead executive reviews, guide integrations and enablement, identify expansion opportunities, monitor adoption and risk signals, and influence product strategy. The role also develops scalable customer success playbooks, mentors team members, and collaborates across Sales, Product, Engineering, and Services to drive predictable partner growth.