Technical Support Specialist

The Opportunity:

Work with a purpose! Interested in steering your career in a meaningful direction where you will have the opportunity to work in a collaborative and dynamic environment? CACI is making a significant impact to the Army with the development and implementation of the Integrated Personnel and Pay System-Army (IPPS-A), the Army's Web-based Human Resources (HR) solution across all Army Components. IPPS-A provides a centralized resource for Soldiers, Leaders, and HR Professionals to better manage personnel and pay information. CACI is looking for great people who are interested in making an impact with their work. Join us to be a part of this exciting and monumental effort “IPPS-A is the largest integrated personnel and pay system in the world!”

What you'll get to do:

The CACI ISS Team is looking for a Technical Support Specialist to fill a shift position (flexible) in Arlington, VA.

You will provide incident resolution to customers with IT Service problems related to complex PeopleSoft and Non-PeopleSoft application solutions either via telephone support or electronically submitted.

Responsibilities:
 

• Provide consultative and analytic analysis and problem solving for PeopleSoft and Non-PeopleSoft application-related issues. 

• Responsible for analyzing business process break downs and solutioning to ensure mission critical processes can be completed in the system as intended.

• Communicate with external agencies interfacing with IPPS-A as needed to support operations.

• Escalate incidents to Tier III support as needed. 

• Document all interaction to include incident status and solutions.

• Maintain an updated working knowledge of customer systems and current service desk processes and procedures in the context of PeopleSoft Application Support, Non-PeopleSoft Application Support (i.e., Ab Initio, Audit Vault, Splunk, etc.) and Administration.

• Report and provide briefings to the Application Support Manager.

• Within the PeopleSoft platform, provide technical expertise within HCM, ELM and CRM.

• Have a working knowledge of UNIX/ Solaris coding.

• Utilize SQL for data analysis, Oracle OBIEE reporting and Stonebranch to manage interfaces.

• Will coordinate with the Infrastructure and the Application Security team to resolve problems.

• Must be able to obtain CompTIA Security+ certification with 3 months of joining the IPPS-A.

• This position may require shift work or on-call, quick response operations support 24/7/365.

Qualifications:

Required: 

• Bachelor’s degree (in Computer Science or Information Technology preferred).

• Ability to develop and run basic SQL queries and investigate data.

• Experience in troubleshooting and root cause analysis.

• Experience in a telecommunications, high tech, or electronics environment.

• Willing and able to obtain a Secret Clearance.

• Willing and able to work shift work or on-call, quick response operations support 24/7/365.

Desired:

• 1-3 year of experience providing technical and functional IT support.

• Experience working in an Oracle environment.

• User Provisioning and Application Security experience.

• Experience with PeopleSoft Human Resources.

• Experience with scheduling tools.

• Excellent verbal and written communication skills.

• Strong follow-up and organizational skills.