Technical Support Specialist

We are Outbrain.

Outbrain is a leading technology platform that drives business results by engaging people across the open internet. Outbrain predicts moments of engagement to drive measurable outcomes for advertisers and publishers using AI and machine learning across more than 7,000 online properties globally. Founded in 2006, Outbrain is headquartered in New York with offices in Israel and across the United States, Europe, Asia-Pacific, and South America.

We have an open application for a Technical Support Specialist.

A day in the life

• Utilize Outbrain's various platforms/tools to ensure successful technical implementation of client requirements
• Work with external partners on integrations, troubleshooting, and technical problem-solving, as well as automation and optimisation of technical processes.
• Diligently troubleshoot product issues before escalating to the appropriate group
• Provide real insights about the activity through deep analysis using multiple internal and external tools and platforms.
• Provide technical know-how and best practices to ensure proper implementation of Outbrain solutions
• Resolve case tickets from the team’s queue & internal escalations
• Diligently troubleshoot product issues
• Work closely with product, BI, and R&D, and other internal and external stakeholders to provide quality technical support and solutions.

 What you’ll bring

• Ad-tech products/tech/operations background. Proven track of prior experience in businesses that have developed and operated successful digital ad tech products.
• Manage good relationships with cross-functional teams and become a subject matter expert who leads by example and facilitates escalation
• Capable of driving partners technical calls
• A technical individual with highly analytical skills and proficiency in SQL.
• Good knowledge in HTML, CSS
• Knowledge of Internet technologies, and a demonstrated capacity to learn
• Hands on experience with server-side integrations troubleshooting & setup
• Ability to actively drive problems to resolution
• Sound decision-making and critical thinking skills
• Very good analytical skills, sharp & fast thinker
• Good knowledge of JavaScript & SQL, knowledge in APIs and apps integrations, experience using CRM products and experience with browser developer tools
• Fluent and proficient in English (verbal and writing).

Technical Skills/Experience will be tested in the recruitment process.

Please submit your CV in english.

More than snacks!

• Office and home hybrid working (3 days in the office)
• Expand your toolbox with our mentorship program and internal learning tools
• Pet friendly office
• …and of course a fully stocked kitchen!

We Recommend #LifeAtOutbrain

Outbrain is an equal employment opportunity employer and committed to diversity and inclusion at all stages of recruitment and employment.

Our company culture is welcoming, dynamic, diverse, global, and built on top performance.

Did you know "trust" is one of our core values? We apply this value to our day-to-day by working collaboratively on a global scale. With managers and teammates often sitting in other countries and time zones, we value communication, patience, and open-mindedness to all cultural backgrounds. We encourage all ideas, and everyone gets a seat at the table!

Our team is made up of individuals who are approachable, resourceful, passionate, and proactive. We foster a sense of belonging through our  Employee Resource Groups –employee-led groups in which we debate topics and drive change. From OB Green (environmental), OB WE (women empowerment), OB Good (charitable initiatives) to OB4E (diversity, equity, and inclusion), you’ll be able to share your passions with likeminded people.

Dive into the Outbrain experience via our Instagram account! 

Hungry for more? Have a closer look at #LifeAtOutbrain exploring our company manifesto, Youtube channel , Outbrain Culture blog and social media channels Facebook, Instagram and LinkedIn.