Technical Support Specialist

At ALLO, we believe people are our biggest asset. Our team brings the ALLO mission to life because as local members of each community, we live, work, play, and volunteer right here with you. We're passionate about being involved and contributing to the success and progress of each of our GIG Communities.
We pursue these passions because ALLO leaders have created a workplace where folks are valued, ideas are heard, and leaders and teammates show up for each other at work and in life.

Our ALLO Technical Support Specialists are on the frontline of customer experience as well as the escalation point for all our ALLO partners in customer and field operations. We provide the tools, the training and the support to put you on the road to success. If you have what it takes to join our team of technical support professionals supporting our business and residential customers read on! No experience with Broadband Service Provider or Telecom industry? No problem, we have extensive training available for the right candidate.

We aren’t the usual help-desk, our technical support function spans every level of the customer experience. We support both business and residential customers with internet, television and phone services. When the call comes in our technical support specialists own the call which means you will learn the art of managing the customer experience with our services and our products from beginning to end. It doesn’t stop there. Our growth and development planning will expose you to all areas of the company providing an opportunity to join those who have made ALLO Communications their career.

Colorado Residents: typical pay range for this role will be from $18 - $20 per hour depending on experience.

Here’s what we expect you to prove at the interview:
EDUCATION: 

• High school graduate, GED or equivalent work experience. 

People are our passion. At ALLO, we don’t treat you like a number. You’re a human being. 
 

Get ready to plug into the perks at ALLO: 

• Free ALLO Service: We’ll pick up the tab on your ALLO fiber internet, TV, and phone bill. Seriously!
• Retirement Plan: The fiber future isn’t the only one we care about. We match your 401(k) savings up to 5%.
• Health and Wellness: Participate in quarterly wellness challenges, and we’ll deposit extra cash into your checking or health savings accounts.
• Benefits: Our benefits include medical, vision, and dental with low employee costs. Not to mention generous Earned Time Off (ETO) program.
• Sponsorships: Are you passionate about a local fundraiser or philanthropy? We strive to give back to what matters most to our communities.
• Tuition Assistance: Have a thirst for knowledge? We like that, which is why we’re proud to offer assistance with the cost of your tuition.

ALLO is an Equal Opportunity Employer. We are committed to providing opportunities to all applicants and associates without regard to race, color, religion, sex, pregnancy, national origin, age, disability, marital status, sexual orientation, gender identity, military and veteran status, and any other characteristic protected by applicable law. ALLO believes that diversity and inclusion within our team is critical to our success as a company. We seek to recruit, develop, and retain the most talented people.

Qualified individuals with disabilities who require reasonable accommodations in order to apply may contact Recruiting at [email protected].

ALLO is a Drug Free and Tobacco Free Workplace.