As a Technical Service Specialist at Atotech (an MKS brand) Malaysia, you will work closely with the Sales Team to deliver high-quality technical support and on-site services to customers while contributing to business growth and market share expansion.
Reporting to the GMF Business Manager, you will support customers in optimizing their processes, troubleshooting technical issues, and identifying opportunities to improve operational efficiency and cost-effectiveness.
You Will Make an Impact By
- Delivering technical support and on-site services that meet or exceed customer expectations.
- Proactively supporting customers’ process and cost optimization initiatives, providing detailed feedback and recommendations.
- Ensuring all on-site activities are conducted in compliance with MKS Atotech’s safety standards.
- Providing clear, professional, and informative responses to customer technical enquiries.
- Collaborating with other departments to provide cross-functional support as required.
- Assisting customers with process troubleshooting and preparing relevant technical reports.
- Travelling as required, with up to 50% travel expected for customer support and on-site service activities.
Skills You Bring
- Diploma or higher qualification in Chemistry, Chemical Engineering, or Industrial Science.
- 1–2 years of working experience in electroplating, water treatment, or wastewater-related environments.
- Good interpersonal and communication skills.
- Strong analytical and problem-solving abilities.
- Resilience and the ability to work effectively in challenging situations.
- Willingness to travel extensively as required by the role.
#LI-DNI
Globally, our policy is to recruit individuals from wide and diverse backgrounds. However, certain positions require access to controlled goods and technologies subject to various export control regulations. Applicants for these positions may be limited (by, for example, their countries of citizenship, country of origin, or immigration status) where required by law or governmental contact, and/or employment made contingent upon the issuance of appropriate governmental licensing.
MKS Inc. and its affiliates and subsidiaries (“MKS”) is an affirmative action and equal opportunity employer: diverse candidates are encouraged to apply. We win as a team and are committed to recruiting and hiring qualified applicants regardless of race, color, national origin, sex (including pregnancy and pregnancy-related conditions), religion, age, ancestry, physical or mental disability or handicap, marital status, membership in the uniformed services, veteran status, sexual orientation, gender identity or expression, genetic information, or any other category protected by applicable law. Hiring decisions are based on merit, qualifications and business needs. We conduct background checks and drug screens, in accordance with applicable law and company policies. MKS is generally only hiring candidates who reside in states where we are registered to do business.
MKS is committed to working with and providing reasonable accommodations to qualified individuals with disabilities. If you need a reasonable accommodation during the application or interview process due to a disability, please contact us at: [email protected] .
If applying for a specific job, please include the requisition number (ex: RXXXX), the title and location of the role
Skills Required
- Diploma or higher qualification in Chemistry, Chemical Engineering, or Industrial Science
- 1–2 years of experience in electroplating, water treatment, or wastewater-related environments
- Good interpersonal and communication skills
- Strong analytical and problem-solving abilities
- Resilience and ability to work effectively in challenging situations
- Willingness to travel extensively as required
MKS Instruments Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about MKS Instruments and has not been reviewed or approved by MKS Instruments.
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Healthcare Strength — Benefits coverage is often characterized as comprehensive, spanning medical, dental, and vision along with company-paid life and disability coverage. Wellness support is also present via programs such as diabetes management.
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Retirement Support — Retirement offerings include a 401(k) with employer match, a Roth option, and an employee stock purchase plan that supports longer-term saving and ownership. Profit-sharing is also described as available after meeting eligibility/vesting timelines.
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Strong & Reliable Incentives — Variable pay elements such as bonuses and performance-tied incentives are positioned as a consistent component of total rewards. Total compensation is frequently framed as including base pay plus bonus and, for some roles, equity-related components.
MKS Instruments Insights
What We Do
MKS Instruments enables technologies that transform our world. We deliver foundational technology solutions to leading edge semiconductor manufacturing, electronics and packaging, and specialty industrial applications. We apply our broad science and engineering capabilities to create instruments, subsystems, systems, process control solutions and specialty chemicals technology that improve process performance, optimize productivity and enable unique innovations for many of the world’s leading technology and industrial companies. Our solutions are critical to addressing the challenges of miniaturization and complexity in advanced device manufacturing by enabling increased power, speed, feature enhancement, and optimized connectivity. Our solutions are also critical to addressing ever-increasing performance requirements across a wide array of specialty industrial applications. Additional information can be found at www.mks.com
