Job Description
At ZOLL, we're passionate about improving patient outcomes and helping save lives. We provide innovative technologies that make a meaningful difference in people's lives. Our medical devices, software and related services are used worldwide to diagnose and treat patients suffering from serious cardiopulmonary and respiratory conditions.
ZOLL Cardiac Management Solutions offers a unique portfolio of novel technologies designed to deliver better insights and better outcomes. On any given day, clinicians utilize these ZOLL products for tens of thousands of cardiac patients around the world:
- LifeVest, the world's first wearable defibrillator, has been trusted to protect more than 1M patients at risk of sudden cardiac death.
- HFMS (Heart Failure Management system) is a non-invasive, patch-based device that monitors pulmonary fluid levels and has been shown to reduce heart failure readmissions rates by 38 percent.
- TherOx Super Saturated Oxygen (SSO2) Therapy is the first FDA-approved therapy since the stent 20+ years ago to reduce infarct size in patients with the most severe heart attacks.
Job Title: Technical Support Specialist (Apprentice)
Company: ZOLL Medical Italia Srl
Department: Administration
Discipline: Healthcare
Key Responsibilities
- Daily Monitoring: Review detected arrhythmia ECG episodes, assess patient compliance, and identify cases of missing data transmission.
- Patient Support: Provide direct assistance to patients for technical issues and collaborate with Territory Managers (TMs) to ensure resolution.
- Documentation Management: Compile daily reports and document complaints related to patient calls and resolved technical issues.
- Hotline Management:
- Office Hours: Handle patient hotline inquiries (08:30–13:00 and 14:00–17:30).
- After Hours: Participate in nocturnal and weekend shifts on a rotational basis with other members of the Italian Technical Support Team.
- Logistics Coordination: Communicate with logistics partners, TMs, and PSRs to organize equipment exchanges.
- Device Checks: Perform general and baseline checks following new device fittings.
Required Qualifications
- Native Italian speaker with fluency in English (written and spoken).
- Proficient in Microsoft Office tools.
- Strong interpersonal skills; respectful, friendly, and team-oriented, with the ability to communicate effectively both internally (with colleagues) and externally (with patients and customers).
- University degree in scientific discipline or certification as a cardiology technician.
Preferred Qualifications
- Previous experience as a Technical Assistant.
- Solid knowledge of cardiology principles and practices.
- Practical experience as an ECG technician.
ZOLL is a fast-growing company that operates in more than 140 countries around the world. Our employees are inspired by a commitment to make a difference in patients' lives, and our culture values innovation, self-motivation and an entrepreneurial spirit. Join us in our efforts to improve outcomes for underserved patients suffering from critical cardiopulmonary conditions and help save more lives.
RAL: 21.000+ticket restaurant
Skills Required
- Native Italian speaker with fluent written and spoken English
- Proficiency with Microsoft Office tools
- Strong interpersonal, communication, teamwork, and patient-facing skills
- University degree in a scientific discipline or certification as a cardiology technician
- Previous experience as a technical assistant
- Knowledge of cardiology principles and practices
- Practical experience as an ECG technician
ZOLL Medical Corporation Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about ZOLL Medical Corporation and has not been reviewed or approved by ZOLL Medical Corporation.
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Healthcare Strength — Medical, dental, and vision coverage includes in‑network preventive care at 100% along with behavioral health/EAP and virtual therapy options. These features are often regarded as solid to good components of the package.
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Parental & Family Support — Paid parental leave provides 12 weeks at full pay for the birthing parent and 6 weeks for the non‑birthing parent after eligibility is met. This policy is frequently highlighted as a standout element.
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Wellbeing & Lifestyle Benefits — Wellness programs offer incentives and are complemented by multiple external well‑being recognitions. These programs add perceived value to total rewards.
ZOLL Medical Corporation Insights
What We Do
ZOLL Medical Corporation, an Asahi Kasei Group Company, develops and markets medical devices and software solutions that help advance emergency care and save lives, while increasing clinical and operational efficiencies. With products for defibrillation and monitoring, circulation and CPR feedback, data management, therapeutic temperature management, and ventilation, ZOLL provides a comprehensive set of technologies that help clinicians, EMS and fire professionals, and lay rescuers treat victims needing resuscitation and acute critical care. The Asahi Kasei Group is a diversified group of companies led by holding company Asahi Kasei Corp., with operations in the material, homes, and health care business sectors. Its health care operations include devices and systems for acute critical care, dialysis, therapeutic apheresis, transfusion, and manufacture of biotherapeutics, as well as pharmaceuticals and diagnostic reagents. With more than 30,000 employees around the world, the Asahi Kasei Group serves customers in more than 100 countries.
