Build a career powered by innovations that matter! At Novanta, our innovations power technology products that are transforming healthcare and advanced manufacturing—improving productivity, enhancing people’s lives and redefining what’s possible. We create for our global customers engineered components and sub-systems that deliver extreme precision and performance for a range of mission-critical applications—from minimally invasive surgery to robotics to 3D metal printing.
Novanta is one global team with over 26 offices located in The Americas, Europe and Asia-Pacific. Looking for a great place to work? You have found it with a culture that embraces teamwork, collaboration and empowerment. Come explore Novanta.
About Keonn
Keonn is a manufacturer of RFID hardware and software products for different sectors, like retail, healthcare, libraries, industry, and logistics. We provide RFID systems mainly for the retail and healthcare sectors, as well as RFID UHF components, like antennas, multiplexers, and readers for any industry. Keonn’s team is comprised of experienced engineers and PhDs with deep knowledge in fields like radiofrequency, antennas, electronics, firmware, and cloud-based software. Keonn is now part of Novanta.
Job descriptionThe Technical Support Specialist is responsible for delivering exceptional support to customers by handling inquiries, resolving issues, and providing product or service information. The main goal is to ensure a high level of customer satisfaction and contribute to customer retention and loyalty.
Main tasks- Respond to customer inquiries via phone, email, live chat in a timely and professional manner.
- Troubleshoot customer issues and provide accurate, efficient solutions.
- Solve incidents related to HW (mostly electronic devices) and SW.
- Escalate complex cases to relevant departments when necessary.
- Log and track support tickets, ensuring proper documentation of interactions.
- Gather customer feedback and share insights to improve services and processes.
- Collaborate closely with product development team and customer success engineers.
- Stay informed about company products, services, policies, and promotions.
- Meet or exceed key performance indicators (KPIs), such as response time, first contact resolution rate, and customer satisfaction scores.
- Previous experience in technical customer support or IT helpdesk roles at least 2 years.
- Engineering degree, ideally in Computer Science, Telecommunications, or Electronics.
- Working knowledge of SSH and CLI-based interfaces for network devices (routers, switches, firewalls, etc.).
- Familiarity with common networking concepts: IP addressing, subnets, DNS, routing, and VPNs.
- Comfortable using terminal/command line tools (e.g., PuTTY, OpenSSH, etc.).
- Previous knowledge of RFID UHF technology is a plus.
- Proficiency in English. Native Spanish language (or proficiency). Catalan is preferred.
- Strong communication skills and ability to explain technical concepts to non-technical users.
- Ability to work collaboratively in a team environment and remain calm under pressure.
- Familiarity with support tools (e.g., Zendesk, Freshdesk, Salesforce) is a plus.
- Willingness to work in a hybrid environment (30% telework is possible).
- Company that designs and manufactures worldwide RFID equipment for the retail sector.
- Young and dynamic work environment.
- New 4000sqm corporate building next to Westfield La Maquinista.
- Flexible Compensation: Meal Card and Transportation Card.
- Health Insurance Plan Fully Covered by the Company
- Specialty coffee and table tennis.
- Support for training programs.
- Ability to grow in a fast-paced international company
#LI-JM1
#LI-Hybrid
Novanta is proud to be an equal employment opportunity and affirmative action workplace. We consider all qualified applicants without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity or expression, national origin, military and veteran status, disability, genetics, or any other category protected by federal law or Novanta policy.
Please call +1 781-266-5700 if you need a disability accommodation for any part of the employment process.
Skills Required
- At least 2 years of technical customer support or IT helpdesk experience
- Engineering degree, ideally in Computer Science, Telecommunications, or Electronics
- Working knowledge of SSH and CLI-based interfaces for network devices
- Familiarity with IP addressing, subnets, DNS, routing, and VPNs
- Comfort using terminal and command-line tools such as PuTTY or OpenSSH
- Knowledge of RFID UHF technology
- Proficiency in English
- Native Spanish language or equivalent proficiency
- Catalan proficiency
- Strong communication skills and ability to explain technical concepts to nontechnical users
- Ability to collaborate in a team environment and remain calm under pressure
- Familiarity with support tools such as Zendesk, Freshdesk, or Salesforce
- Willingness to work in a hybrid environment
Novanta Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Novanta and has not been reviewed or approved by Novanta.
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Healthcare Strength — Coverage is described as comprehensive, including medical, dental, vision, mental-health support, HSA/FSA options, telemedicine, and access to on-site clinics in select locations. Plan details indicate broad healthcare support across core needs.
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Leave & Time Off Breadth — Programs include flexible or unlimited time off for many professional roles and a separate PTO structure for non-exempt roles. Paid parental, family, and medical leave are highlighted as substantial in the U.S.
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Retirement Support — A strong 401(k) match with immediate vesting is emphasized. This structure provides meaningful employer support for long-term savings.
Novanta Insights
What We Do
Novanta delivers innovations that matter for its medical and advanced industrial OEM customers. If you have a passion for solving complex technical problems that lead to breakthrough performance and that enhance people's lives, come join our growing team. Here is a sample of the many exciting applications we serve: • Innovations that ensure the safety of patients and efficient workflows in hospitals using our novel RFID technology • Innovations in additive manufacturing, also known as 3-D metal printing, using our lightning fast lasers and laser beam steering sub-systems • Innovations in minimally invasive surgery using our highly reliable insufflators, pumps and visualization systems • Innovations in robotics and automation using our precision motors, encoders and drives for superior accuracy • Innovations in smartphone production using our fast, accurate lasers and laser beam steering equipment along with our precision motion systems The driving force behind our growth is the team of talented professionals who share our commitment to our values, and our passion for innovation and for our customers’ success. Novanta has deep expertise in precision medicine and manufacturing, medical solutions, and robotics and automation: Precision Medicine and Manufacturing: • Continuous wave, ultrafast and CO2 lasers, along with laser beam steering components and sub-systems Brands: ARGES, Cambridge Technology, Laser Quantum, Synrad Medical Solutions: Minimally Invasive Surgery: • Insufflators, pumps and disposable tube sets; medical visualization systems, video processing and wireless imaging Brands: NDS, Med X Change, Reach Technology, WOM Detection & Analysis: • RFID readers, machine vision solutions, barcode scanning, light and color measurement Brands: JADAK Robotics and Automation: • Motors, encoders, servo drives, air bearing systems and integrated mechatronic solutions Brands: ATI, Celera Motion (inc. Applimotion, Ingenia, MicroE, Zettlex, Westwind)
