AnyDesk was founded under the belief that software technology and global connectivity can be a means to improve the way society functions. Today, AnyDesk builds a platform technology to reinvent the internet.
Join us in shaping the future of software technology!
To support us on our mission, we are looking for a talented and highly ambitious Technical Support Specialist. In this role, you will be responsible for providing fast and effective technical assistance for our remote access software. You must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solutions. The goal is to create value for clients that will help preserve our reputation and drive our business forward.
- Provide technical support by phone, email and live chat to AnyDesk clients
- Develop best practices for recurring problems, together with your team
- Collaborate within and outside your team to support broader business objectives
- Support our Sales and Business Development teams
- Contribute to knowledge management by creating technical articles and workarounds
- Advise the customer about our product with their business requirements in mind
- Ensure the satisfaction of our customers
Basic Qualifications:
- Very strong ability to listen attentively, apply logic and reason, follow through, can-do attitude, and exceptional communication skills both written and verbal
- Easy to work with
- 2 years+ experience in a customer contact-centered area
- Successfully completed studies or training in the IT field
- Basic knowledge of networks and expertise in at least one operating system (Windows, macOS, Linux, Android or iOS)
- Distinct customer and service orientation and understanding of the customer point of view
- Fluency in English and Mandarin
Preferred Skills and Experience:
- Understanding of or experience with REST APIs is a big plus
- Resilient and flexible
- Positive problem-solving attitude and a hands-on mentality
- You are friendly, well-structured and analytical. You don't just want to see our customers happy; you want to make them successful!
- We also give career starters and jumpers a chance
What we offer:
- Ambitious and self-driven culture
- Generous leave entitlements
- Hybrid work schedule
- Office perks such as free drinks and snacks, and weekly catered team lunch
- Personal and professional development focus and room for creative ideas
- Fun place to work where everyone is valued
Are you ready for exciting tasks in an agile work environment with both a professional and collegial atmosphere? Apply now! If you have any questions, feel free to reach out to Kristy Cheng, Admin & HR Manager.
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Skills Required
- 2 years+ experience in a customer contact-centered area
- Successfully completed studies or training in the IT field
- Basic knowledge of networks
- Expertise in at least one operating system (Windows, macOS, Linux, Android or iOS)
- Fluency in English and Mandarin
- Very strong communication skills, attentive listening, logical problem solving, and can-do attitude
- Distinct customer and service orientation
- Understanding of or experience with REST APIs
- Resilient, flexible, positive problem-solving attitude and hands-on mentality
- Ability to create technical articles and contribute to knowledge management
What We Do
AnyDesk was founded in Germany in 2014. Its unique remote access software has been downloaded by more than 800 million times by users worldwide. The software is based on the company’s unique proprietary codec, DeskRT, that allows for virtually latency-free collaboration whether you’re down the hall or on the other side of the world. AnyDesk is one of the 50 fastest-growing businesses in Germany and its technology is trusted by millions of people and more than 180,000 customers in 190 countries, including world-renowned Fortune 500 brands
