Ensure optimal functionality of RIS and PACS systems, directly contributing to the effective management of medical images and patient information, improving the delivery of healthcare services.
Your role:
• Provide advanced technical assistance and troubleshooting to resolve complex issues related to RIS and PACS systems. Serve as an escalation point for Level 1 support, ensuring efficient problem resolution and customer satisfaction.
• Manage escalations to the development team for unresolved issues, ensuring clear documentation and robust communication to facilitate timely resolutions and system improvements.
• Lead the identification, analysis, and resolution of complex issues to minimize disruptions and improve system performance. Implement problem management frameworks to ensure long-term solutions and prevent recurrences.
• Coordinate with stakeholders to effectively communicate outages, workarounds, and resolutions, ensuring transparency and fostering trust.
You're the right fit if:
• Bachelor’s degree in Information Technology, Computer Science, Healthcare Informatics, or a related field.
• Solid experience in supporting RIS/PACS systems and possess specialized knowledge in HL7 and DICOM integration, Oracle Database administration certification.
• Excellent analytical and problem-solving skills, strong understanding of network configurations, Oracle database management, and healthcare data protocols, as well as Virtualization technologies and AWS and Radiology Workflows.
• Demonstrate effective communication skills and a collaborative approach to working with diverse stakeholders. A strong aptitude for adapting to evolving technologies and driving system improvements
• Relevant certifications in VMware (such as VMware Certified Professional - Data Center Virtualization) and AWS (such as AWS Cloud Practitioner) are preferred
• Advanced English
How we work together
We believe that we are better together than apart.
Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations.
About Philips
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.
• Learn more about our business.
• Discover our rich and exciting history.
• Learn more about our purpose.
If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our culture of impact with care here.
Skills Required
- Bachelor's degree in Information Technology, Computer Science, Healthcare Informatics, or related field
- Experience supporting RIS and PACS systems
- Knowledge of HL7 integration
- Knowledge of DICOM integration
- Oracle Database administration certification
- Oracle database management experience
- Understanding of network configurations
- Experience with virtualization technologies
- Experience with AWS
- Knowledge of radiology workflows
- Excellent analytical and problem-solving skills
- Effective communication and collaboration skills
- Advanced English
- VMware certification (e.g., VCP-Data Center Virtualization)
- AWS certification (e.g., AWS Cloud Practitioner)
Philips Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Philips and has not been reviewed or approved by Philips.
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Retirement Support — Retirement support is positioned as a standout, including a strong 401(k) match (often described at 7%) alongside pensions in some contexts.
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Flexible Benefits — Flexible benefits are emphasized through choice in health insurance options and a broad “Total Rewards” approach that combines compensation, health and wellness, and work-life support.
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Leave & Time Off Breadth — Leave and time off breadth appears strong, with generous paid time off and policies covering parental leave, caregiving responsibilities, volunteering, and family medical leave.
Philips Insights
What We Do
Do the work of your life to help the lives of others. As a leading health technology company, it is our purpose to improve people’s health and well-being through meaningful innovation. Our goal is to improve 2.5 billion lives per year by 2030. We also strive to be the best place to work for people who share our passion, by promoting personal development, inclusion and diversity while acting responsibly towards our planet and society.
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