Product Specialist - Technical Support for Mitutoyo Products - 100% Company Training Provided
Position Summary
We’re looking for a Product Specialist to help customers, distributors, and our internal teams understand and use Mitutoyo products. You’ll answer product questions, troubleshoot issues, provide training, and help keep product information accurate and up to date.
Reasonable Accommodations Statement
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential job functions.
What You'll Do
- Provide technical support on Mitutoyo products such as micrometers, calipers, dial indicators, gauge blocks, CMMs, vision systems, and surface roughness testers, to customers, distributors, and sales staff.
- Assist customers and internal teams with product applications, troubleshooting, and selecting the correct Mitutoyo product for their needs.
- Review new products and engineering updates from Japan to confirm accuracy and stay current with the latest product advancements.
- Conduct training sessions for sales support teams on new and existing Mitutoyo products.
- Communicate with other departments to stay aligned on new product releases and product improvements.
- Review catalogs and bulletins for accuracy in technical specifications.
- Represent Mitutoyo America Corporation at trade shows as needed.
- Maintain reference libraries of product manuals and assist staff or customers in obtaining product documentation.
- Document and submit monthly activity reports.
- Attend sales and product training sessions as required.
- Create Knowledgebase articles and related documentation.
- Identify potential sales leads and forward them to the appropriate sales teams.
Skills You Need:
- Strong written and verbal communication skills
- Customer-focused mindset
- Solid technical understanding and problem-solving skills
- A commitment to high-quality work
Why Choose Mitutoyo:
Mitutoyo America Corporation is a leader in the field of precision measuring tools and instruments. We serve an important role in providing state-of-the-art measurement products to manufacturing companies throughout North America. We are the only full-line provider of Metrology solutions in North America that can satisfy every measurement challenge faced by our customers. Our benefits include:
- Competitive Salary package $62K - $65K
- Minimum 17 days PTO plus at least 10 paid holidays per year
- Shut down period at the end of the year
- Medical, Dental, Vision & Life Insurance
- STD, LTD, Employee Assistance Program
- 401(k) Plan plus company match
- Tuition Reimbursement
- Service Recognition
- Company Vacation House in Florida
- Supervisory Responsibilities: This role does not manage others
- Work Environment: Office setting.
Physical Demands: The person in this position needs to occasionally move about inside the office to access file cabinets, office machinery, etc.
Position Type and Expected Hours of Work: This is a full-time position. Monday – Friday 8:30AM – 5:00PM with 1-hour unpaid lunch.
Travel: Travel as needed to support Field Service and Sales.
Qualifications: Four-year degree or equivalent education; Preferred: strong mechanical, electrical, math aptitude and computer skills. Mechanical engineering experience is helpful. The company will provide 100% training for this position.
Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Reports to: GM Strategic Accounts & TSD
Internal job title for this position: Technical Support Specialist
Equal Opportunity Employer: Disability & Veteran
Equal Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThis employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
What We Do
The world’s largest metrology company was founded in 1934 by Yehan Numata with one product – the micrometer. Mitutoyo’s philosophy at that time was to make the best mechanical micrometer in the world. But also to produce them in quantities that made them affordable and available to all of manufacturing so they could improve the quality of the products they manufactured. This philosophy was expanded in the next several decades to include a wider product offering focused on mechanical, dimensional gaging products. Mitutoyo focused its R&D and production efforts on creating the most advanced micrometers, calipers, indicators and other measurement tools in the world. Mitutoyo America Corporation is a sales, marketing, and most importantly a service organization that was established in the United States by Mitutoyo Corporation in 1963. Since day one of operations, supporting custom- ers has been the first priority. Initially we provided replacement parts and repair services. As our customer base grew, so did customer service demands. In response we built one of the highest performance A2LA Accredited Calibration Laboratory’s (A2LA Certificate #750-01) in the nation. Now we offer turnkey metrology solutions and even integrate measuring directly into manufacturing processes via inline automation. Mitutoyo America is also the first service organization to have A2LA Accredited Field Service Technicians. State-of-the-art M3 Solution Centers are geographically positioned to cover the United States. Local software design and development translates into well resourced software support. We also provide education and training through the Mitutoyo Institute of Metrology. Overall, Mitutoyo America Corporation is configured to provide our customers with all the competitive advantages that result from application of best practice metrology.
