At Web Hosting Canada (WHC), we are passionate about helping Canadians succeed online with reliable, locally focused web hosting services. Since 2003, we’ve been empowering businesses and individuals with top-notch websites, domains, and email solutions. We’re on a mission to create a workplace that inspires growth, fosters innovation, and builds meaningful connections. If you thrive in a dynamic, caring environment and share our excitement for the tech landscape, we’d love to have you join our team!
About the role
Reporting to the Team Lead (T1), the Technical Support Specialist is the front line of WHC’s Customer Care team — the first person a customer reaches when something isn’t working. A site that won’t load, email that stopped delivering, a DNS change that didn’t propagate, an SSL certificate that expired overnight. You take the call, reproduce the problem, and either solve it or hand it to the next tier with everything they need to keep going.
This is the first step on the technical career path at WHC. Our T2s, T3s and team leads started here.
What you'll do
- Be the first point of contact for customers on calls, chats and tickets, in English and French
- Reproduce, troubleshoot and resolve front-line issues across hosting, domains, email, DNS and SSL
- Gather the information a case needs and escalate cleanly to T2 when an issue goes beyond your tier
- Document every resolution, and build runbooks, customer guides, FAQs and tutorials so the next person is faster than you were
- Spot patterns — when the same issue arrives five times in a morning, you flag it rather than fixing it five times
- Take on specialized projects as they come up
Qualifications
- 1–3 years of technology experience, ideally in hosting or cloud.
- Bilingual: English & French, spoken and written — an excellent communicator in both.
- Comfort with the fundamentals: DNS, email delivery, web servers, and how a website actually gets to a browser.
- Excellent problem solving and analytical skills — you narrow things down rather than guessing.
- Patience and genuine empathy; many of our customers are not technical, and their business is on the line.
- Well organized, with strong time management.
- Openness to constructive feedback, and the ability to give it to others.
- Adaptability and comfort with ambiguity.
Perks
- Be part of a successful team that can make a difference.
- Work with the latest tools and technologies alongside seasoned veterans in the industry.
- Full training for new employees + ongoing coaching & training.
- Dental & medical insurance.
- Hybrid work model: work from the comfort of your home + come into our Tunis office.
- Free coffee on us at the office.
- Social committee outings.
Skills Required
- 1-3 years of technology experience
- Experience in web hosting or cloud technologies
- Bilingual English and French communication skills, spoken and written
- Knowledge of DNS, email delivery, web servers, and website-to-browser fundamentals
- Excellent problem-solving and analytical skills
- Patience and empathy when assisting nontechnical customers
- Strong organization and time-management skills
- Ability to receive and provide constructive feedback
- Adaptability and comfort with ambiguity
What We Do
Based in Montreal's Little Italy, WHC is Canada’s friendliest web host, domain registrar, and auction platform. We've been helping Canadians succeed online since 2003. A web host that's both local and reliable? Yes, please! Hosting your website on servers right here in Canada is great for your local SEO, privacy, and the Canadian economy. It also means your web hosting provider understands the best practices (and many challenges) of running a small business in Canada. Plus, it just feels right, doesn’t it? Follow us for exclusive promos, tech news, tips and tricks, everything domains, and half-bad puns. Need a domain or web hosting for your online project? We're trusted by over 65,000 Canadians. Visit us at whc.ca! Oh, and did we mention you can count on bilingual tech support, available 24/7
