Work Schedule
Standard (Mon-Fri)Environmental Conditions
OfficeJob Description
As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world’s toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.
As a Technical Support Specialist in our RTS-B EMEA team, you will play a vital role in providing outstanding technical support for our Surface Analysis product line, making a significant impact on our customers' research and scientific advancements. The systems in the portfolio you will be working with are mainly the K-Alpha, Nexsa and Escalab series.
Description:
How you will make an impact:
You will provide exceptional technical support for our Surface Analysis product line, directly contributing to customer success and scientific advancement.
What will you do:
Provide second line remote support via phone, email, and Technical Assistance process, ensuring timely and accurate resolution of customer issues.
Travel to customer locations to install new tools and fix malfunctioning equipment that requires immediate attention, ensuring outstanding customer service.
Chip in to driving process/product improvement by providing valuable feedback on installation, service, and upgrades.
Conduct customer training on basic instrument operation, enabling them to make the most of our extraordinary technologies.
Collaborate with the Global Technical Support Department for Surface Analysis, actively participating in departmental duties as required.
Willingness to take additional training which expands the knowledge required to address the RTS-B responsibilities.
Requirements:
How you will get here:
Proficient in English (verbal and written); additional language skills are a plus.
Strong social skills and communicative both written and verbal, to effectively harmonize with our customers.
Educational background in physical sciences, engineering, or a related field, or equivalent experience, showcasing a strong academic foundation.
Sound knowledge of the physical sciences and basic understanding of X-ray Photoelectron Spectroscopy (XPS).
Experience in Ultra High Vacuum (UHV) techniques and technologies, ensuring the successful implementation of our tools.
Willingness and ability to travel worldwide, approximately 50% of the time, to support our global customer base.
Ability to communicate with and train customers whose first language is not English, promoting inclusivity and teamwork.
Commitment to continuous learning and personal development, staying up-to-date with the latest industry advancements.
Demonstrated experience of successfully handling multiple tasks independently, with excellent prioritization and deadline leadership skills.
Organized with strong house-keeping skills, ensuring an orderly and efficient work environment.
High degree of reliability, flexibility, and self-motivation, growing in a fast-paced team with multifaceted strengths.
Demonstrated ability to work effectively with complementary teams, fostering a collaborative work environment.
Useful Experience and Knowledge:
Previous hands-on experience of XPS techniques, showcasing your expertise in the field.
Knowledge of Surface Analysis and associated techniques, enabling you to provide comprehensive support.
Familiarity with other analytical techniques such as AES (Auger Electron Spectroscopy), ISS (Ion Scattering Spectroscopy), UPS (Ultra-Violet Photoelectron Spectroscopy), REELS (Reflection Electron Energy Loss Spectroscopy), expanding your capabilities.
Practical experience in handling and maintaining electromechanical instruments, showcasing your technical expertise.
Ability to interpret technical drawings, facilitating effective communication and problem-solving.
Knowledge of electron optics and high voltage electronics, enhancing your ability to address sophisticated technical challenges.
Competencies
Customer Focus
Communication
Systematic Problem Solving
Planning / Prioritizing & Goal setting
Decisiveness
Tolerance of Ambiguity
Teamwork
Energizing others
Flexibility
Decision making and Problem Solving.
Get Results
Relationship building
Influence & Persuasion
Location:
The position can be done from anywhere within Europe. Close to a factory location would have preference but is not necessarily required.
Skills Required
- Proficient in English (verbal and written)
- Strong interpersonal and communication skills (written and verbal)
- Educational background in physical sciences, engineering, or related field, or equivalent experience
- Sound knowledge of the physical sciences and basic understanding of X-ray Photoelectron Spectroscopy (XPS)
- Experience in Ultra High Vacuum (UHV) techniques and technologies
- Willingness and ability to travel worldwide (~50%)
- Ability to communicate with and train customers whose first language is not English
- Commitment to continuous learning and personal development
- Demonstrated ability to handle multiple tasks independently with strong prioritization and deadline skills
- Organized with strong housekeeping skills
- High degree of reliability, flexibility, and self-motivation
- Ability to work effectively with complementary teams
- Previous hands-on experience of XPS techniques
- Knowledge of Surface Analysis and associated techniques
- Familiarity with AES, ISS, UPS, REELS
- Practical experience handling and maintaining electromechanical instruments
- Ability to interpret technical drawings
- Knowledge of electron optics and high voltage electronics
Thermo Fisher Scientific Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Thermo Fisher Scientific and has not been reviewed or approved by Thermo Fisher Scientific.
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Retirement Support — Retirement programs include a strong company 401(k) match and an employee stock purchase plan that add meaningful long‑term value. Feedback suggests these features stand out among core financial benefits even when base pay feels average.
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Healthcare Strength — Health coverage offers multiple national medical options alongside dental and vision, with company‑paid life and disability coverage. This breadth is considered a solid foundation even if some costs may not be the lowest among peers.
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Parental & Family Support — Paid parental and caregiver leave, backup care, adoption assistance, and specialized family resources are available. Feedback suggests these supports are a notable plus for colleagues managing family and caregiving needs.
Thermo Fisher Scientific Insights
What We Do
Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue of approximately $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, increasing productivity in their laboratories, improving patient health through diagnostics or the development and manufacture of life-changing therapies, we are here to support them. Our global team delivers an unrivaled combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon and PPD.
Why Work With Us
You will join a company which every colleague has the opportunity to create possibilities, for oneself, for our customers and patients. There is no more exciting place to be than at the forefront of solving problems which help improve lives around the world. As a company, we are committed to supporting your career aspirations and your journey.
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