Technical Support Specialist (Romania)

Role Details 
Type of Support: Email
Contract Type: Temporary (4 months)
Training Schedule: Monday - Friday, 10:00am - 7:00pm | Weekends off RO Time
Work Schedule: Monday - Friday, 10:00am - 7:00pm | Weekends off RO Time
Work type and Location: Remote, Romania
Start Date: January 9, 2024
 

About Us
We connect talented people globally with innovative companies who want to build, transform, and scale their operations. We provide talented global teams, strategic expertise, and seamlessly integrated technology to extend the positive impact good business can have everywhere.

We are recognized as a Most Loved Workplace, and we think it’s because we believe that culture drives business success. We encourage our associates to bring their whole, authentic selves to everything they do at PartnerHero. So bring your experience and your talents, and also bring your passion and everything else that makes you who you are. You will always be supported to do your best work at PartnerHero, enjoy your day-to-day, and thrive.
 

The Role

PartnerHero is looking for talented folks to join our Porting Support Teams. We look for candidates who care about the details and are always looking to learn something new. You will be responsible for the overall service delivery around number operations. This includes number porting to customers (new and existing), number purchasing requests and number compliance requests, from the time the request is received to completion. We have a range of opportunities available in different industries which include Edtech, eCommerce, Fintech, Health, Wellness, and More. Our interest is to match your unique skills, experience, and interests with our company and our partners. As a PartnerHero employee, you will have the opportunity to build your career with the support you need, no matter if you are breaking into the industry. 
 

What You’ll Do:

• Process all new Porting requests for new or existing customers accurately and timely
• Verify all documentation needed from start to finish of the porting process
• Manage day-to-day order process to ensure completion within established intervals
• Responsible for handling local number porting escalations by facilitating close and frequent customer communication and escalating with underlying carriers
• Responsible for coordinating/ communicating with all stockholders to review and verify orders, and review required information to schedule/coordinate and communicate milestone dates
• Demonstrate ability to meet deadlines and handle multiple projects and cases
• Contribute to team effort by accomplishing related results as needed.
• Perform data validation and entry as required.
   

What We Expect From You:

• Excellent English skills - spoken and written (EFSET results from C1 or C2 level)
• Previous experience in a client-facing technical role for a product business
• Ability to use personal computer and basic software applications; for example: Google Sheet, Google doc
• Ability to handle and prioritize multiple tasks while maintaining attention to detail
• Ability to make sense of something complex and explain it in plain English
• Attention to detail.
• Excellent organizational skills.
• Open-minded, positive and keen to learn
• Great attitude, team player
   

What You’ll Get In Return:

• Hybrid working arrangements
• Competitive Base Salary
• Generous paid vacation
• Attractive benefits package including medical, dental, and vision options that are applicable per country of residence for all our full-time employees
• Access to free posture-based fitness workouts from home paid Sabbatical Leave
• Training opportunities provided by PartnerHero and outside entities
• 1-on-1 coaching with feedback sessions, mentorship, and opportunities for cross-functional development

Company Culture Is At Our Core
Our core values bring intention to our work and set the tone for our culture. From the partners we serve to the associates who work with us, we share a set of core values that guide our actions.

• Care for others - Cooperate, empathize, and seek opportunities to put each other first.
• Embrace growth - Expand your mind by taking calculated risks, developing your skills, and staying open to change
• Manifest trust - Trust is the bond that allows us to work at our highest levels, as members of a team, in a unified direction. It is continuously earned by delivering on our commitments.
• Take ownership - Doing the right thing should come naturally.
• Be humble - Seek guidance, receive feedback, ask questions, and listen to your colleagues

PartnerHero is proud to be an equal opportunity workplace. We value diversity, inclusion, equity, and belonging and these pillars are at the heart of how we work together. We are committed to providing equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, or any other applicable legally protected characteristics in the location in which the candidate is applying. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. 

We are committed to the inclusion of all individuals and will make reasonable accommodations for qualified individuals with disabilities in our job application process. If you require assistance or accommodations to participate in the job application or interview process, please contact [email protected].