Technical Support Specialist (Remote)

Location: Remote

Type: Contractor (Full-time)

Compensation: $1000-$1400

Reports to: Operations Manager

🌏 About anyIP

anyIP.io is a fast-growing proxy provider trusted by scrapers, growth teams, and data-driven businesses. We offer affordable, high-quality residential and mobile proxies in over 50 countries, with transparent pricing and no hidden fees. Built by engineers, loved by power users.

🔥 About this Role

This is a key support and operations role within our fast-moving, digital-first team. As a Technical Support & Operations Specialist, you'll help ensure our operations run smoothly while providing reliable technical assistance to our users.

Your day-to-day will involve a mix of live user support, documentation work, and operational tasks. You may assist users in real time, help troubleshoot configuration issues, document internal processes, or contribute to guides and educational content for our users.

In addition to support work, you’ll help maintain and improve internal knowledge resources and operational accounts, including writing technical guides, helping prepare articles or newsletters, and maintaining certain online accounts used for publishing or operational purposes (for example, Reddit or similar platforms).

You don’t need to be an expert, but you should feel comfortable understanding technical concepts like APIs, proxies, and basic networking.

We’re looking for someone who thrives in remote environments and takes ownership of their responsibilities. If you’re resourceful, organized, and tech-comfortable, this role offers both autonomy and growth opportunities.

🧩 What You’ll Own

As a Technical Support Specialist, you'll be part of the frontline and work closely with the product to help keep our systems running smoothly and our users happy:

• Manage and respond to technical support tickets across multiple channels
• Troubleshoot proxy issues, application configuration errors, and API requests
• Provide guidance, best-practice tips, and optimal settings recommendations
• Identify, reproduce, and document recurring bugs for the engineering team
• Maintain, update, and create clear Standard Operating Procedures (SOPs)
• Improve and expand support center resources, FAQs, and technical documentation
• Writing and improving technical guides, tutorials, and support documentation
• Maintaining and managing online operational accounts (for example, Reddit or similar platforms used for publishing content)

✅ What you bring

• 2+ years of experience in technical support, operations, or a similar role
  
• Strong organizational skills and a track record of managing multiple workflows efficiently
• Comfortable working across various tools and platforms
• Clear written communication and the ability to document or follow procedures precisely
• Self-starter mindset with the ability to stay productive in a remote, async environment
• Must be available to work within Europe or Asia time zones (especially during the training phase)

🥷 Nice-To-Haves

• Experience managing or maintaining online publishing accounts or operational platforms
  
• Familiarity with workflows in tools like Notion, Linear, and Intercom
• Comfortable using AI tools to draft, format, or repurpose content
• Experience writing technical articles, tutorials, or documentation
• Prior experience supporting technical teams or handling customer-facing live support

✨ Why Join anyIP?

We're looking for the right person to help us scale. In return, you'll get real ownership, full autonomy, and a blank canvas to build on. And as a cherry on top, you'll be compensated handsomely, including a profit-sharing arrangement that rewards long-term impact.

In addition to that, every anyIP employee gets;

• 20 days of paid annual leave
• 5 days of paid sick leave per year
• Annual team retreat where we gather for a week, with all travel and accommodation expenses covered by the company
• 800 USD annual allowance for office equipment, books, and professional development courses

⏱️ Recruitment Process

Here’s what to expect:

1. Tell us about yourself – Complete a short online application
2. Initial interview – Quick call to assess mutual fit
3. Take-home assignment – Sales-related task to see how you think
4. Founder interviews – 1–3 rounds with our leadership team
5. Offer – If it’s a match, we move fast

We look forward to getting in touch with you