Technical Support Specialist (Remote in UK)

Job Description:

The technician will be responsible for resolving technical issues related to digital dentistry production. Always ensuring customer satisfaction and demonstrating the professionalism of the team, ensuring personalized service for each customer.

• Telephone technical assistance to clinical customers in reviewing surgical plans through our software (NobelProcera and NobelClinician)
• Provides technical support via phone or email directly to customers by diagnosing, troubleshooting, repairing and debugging dental equipment, dental CAD CAM software.
• Telephone technical assistance to laboratories in scanning and designing individual prostheses and structures.
• Remote technical assistance to customers in the daily use of software and hardware (scanners), as well as in new updates.
• Installation and reinstallation of software related to our IT and hardware solutions (via TeamViewer).
• Support in creating educational materials such as software tutorials and product procedures. Reports design, reliability and maintenance problems or bugs to design engineering/software engineering.

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Job Requirements:

• Valuable experience in the dental sector.
• 3 to 5 years of experience in Customer Service or direct sales in dental business with CAD CAM software services.
• Preferable a Degree in dental engineers or dental technician
• Advanced user-level computer experience.
• Experience with Dynamics ticketing tool.
• Knowledge of SAP is an advantage, and experience using a CRM system is strongly preferred.
• Customer orientation.
• Teamwork.
• Communication skills.
• Quick issue resolution.

Operating Company:

Envista and its family of companies (Envista) will not accept unsolicited resumes from any source other than directly from a candidate.  Envista will consider unsolicited referrals and/or resumes submitted by vendors such as search firms, staffing agencies, professional recruiters, fee-based referral services and recruiting agencies (Agency) to have been referred by the Agency free of charge and Envista will not pay a fee for any placement resulting from the receipt such unsolicited resumes.  An Agency must obtain advance written approval from Envista's internal Talent Acquisition or Human Resources team to submit resumes, and then only in conjunction with a valid fully-executed contract approved by the Global Talent Acquisition leader and in response to a specific job opening.  Envista will not pay a fee to any Agency that does not have such agreement and written approval in place.