The Role
Provide telephone, email and remote software-based hardware and software support and training for microscopy and inspection instruments. Troubleshoot complex technical issues, collaborate with product and development teams, support repair center escalations, document customer-reported errors, and participate in ongoing training.
Summary Generated by Built In
Headquartered in Tokyo, Japan, Evident employs around 4,500 people at a total of 57 locations worldwide. Evident Europe, headquartered in Hamburg, Germany, employs approximately 770 people in 16 countries. The product portfolio includes a wide range of microscope systems used in clinical diagnostics, medical and basic research, as well as in various industrial areas. In addition, Evident offers videoscopes, products for non-destructive testing techniques and for X-ray fluorescence analysis.
As a Technical Support Specialist, you will provide professional hardware and software support and training to our customers via telephone, email and remote software. This is a customer-facing role requiring technical aptitude and a proactive approach to problem-solving.
Tasks
* Handle and resolve technical inquiries from service and sales teams as well as end customers for technically sophisticated products
* Provide remote customer training for evident instruments and application software to end customer
* Collaborate with product units, including application specialists and software/hardware development teams
* Support the repair center with complex technical issues
* Participate in regular internal and external training and development programs
* Document and report customer-reported errors - ETQ (Excellence Through Quality) with problem-resolution tools
Requirements
* Strong analytical skills and quick comprehension
* Good English communication skills (German would be a plus)
* Experience in telephone-based technical support would be a plus
* Structured, independent, and results-oriented working style
* Strong problem-solving abilities and a collaborative mindset
* Proficiency in common office software (e.g., Microsoft Office)
* Prior experience in the field of microscopy would be a plus
Benefits
* Working from home up to 50% of the time
* Multisport card
* Supplementary pension contribution
* Meal voucher flat rate
* Extra week of vacation
* Public transport allowance
* Massages
* Fitness centre in the office
* Above-standard healthcare (ComfortCare)
* Corporate canteen
* Sodexo Flexi
* Language courses
* Sick days (4 days/year)
As a Technical Support Specialist, you will provide professional hardware and software support and training to our customers via telephone, email and remote software. This is a customer-facing role requiring technical aptitude and a proactive approach to problem-solving.
Tasks
* Handle and resolve technical inquiries from service and sales teams as well as end customers for technically sophisticated products
* Provide remote customer training for evident instruments and application software to end customer
* Collaborate with product units, including application specialists and software/hardware development teams
* Support the repair center with complex technical issues
* Participate in regular internal and external training and development programs
* Document and report customer-reported errors - ETQ (Excellence Through Quality) with problem-resolution tools
Requirements
* Strong analytical skills and quick comprehension
* Good English communication skills (German would be a plus)
* Experience in telephone-based technical support would be a plus
* Structured, independent, and results-oriented working style
* Strong problem-solving abilities and a collaborative mindset
* Proficiency in common office software (e.g., Microsoft Office)
* Prior experience in the field of microscopy would be a plus
Benefits
* Working from home up to 50% of the time
* Multisport card
* Supplementary pension contribution
* Meal voucher flat rate
* Extra week of vacation
* Public transport allowance
* Massages
* Fitness centre in the office
* Above-standard healthcare (ComfortCare)
* Corporate canteen
* Sodexo Flexi
* Language courses
* Sick days (4 days/year)
Skills Required
- Strong analytical skills and quick comprehension
- Good English communication skills
- German language skills
- Experience in telephone-based technical support
- Structured, independent, and results-oriented working style
- Strong problem-solving abilities and collaborative mindset
- Proficiency in common office software (e.g., Microsoft Office)
- Prior experience in the field of microscopy
- Technical aptitude and proactive approach to problem-solving
Am I A Good Fit?
Get Personalized Job Insights.
Our AI-powered fit analysis compares your resume with a job listing so you know if your skills & experience align.
Success! Refresh the page to see how your skills align with this role.
The Company
What We Do
Evident is a scientific instrumentation and industrial technology company providing advanced life science and industrial imaging solutions. Formerly the Scientific Solutions business of Olympus, it specializes in microscopy systems, non-destructive testing equipment, and X-ray analyzers. Its mission is to make the world healthier and safer by delivering technologies that advance scientific research and ensure public safety.
