“SOTI does not charge any fees at any stage of the recruitment process. You can verify the authenticity of any SOTI job opportunities by visiting SOTI Careers. SOTI shall not be liable for any fraudulent recruitment activities carried out by unauthorized individuals or organizations.”
Job Responsibility
o Provide technical support for SOTI’s software products
o Work in 24x7 Shifts to support our customers globally
o Investigate issues reported by customers and work collaboratively with internal stakeholders and see through to resolution
o Engage your leads as and when required
o Use various devices to reproduce customer environments to troubleshoot issues further
o Endeavor to respond to all customer requests promptly while improving customer experience
Communication Skills
o Good communication, documentation, and soft skills
o Linear and logical approach towards the issue
o Strong problem-solving abilities, strong team player (i.e. flexible, hard-working, fast-learner, self-motivated, results-oriented)
o Able to plan, prioritize and organize workload, consistently working within service standards and agreed-on objectives
o Ability to communicate technical issues clearly in person, on the telephone, and in written documents
o Strong customer focus and ability to manage client expectations
o Excellent communicator and must show resourcefulness in providing timely and effective solution
Technical Competency
Minimum experience of 4-8 years with good exposure in customer handling different software products.
Previous knowledge of Windows 10, Windows Server 2012 R2/2016, and other technologies (i.e. SQL/Virtual servers)
MDM topics
MDM Architecture
Android 0 touch enrollment & its Working
Apple 0 touch enrollment & its Working
What is Samsung Knox
What is Stage Programmer
VPP (Volume purchase program)
ABM (apple business manager)
Auto Pilot
Supervised device.
How to make iOS device supervised.
Usage of apple configurator.
Steps to collect ADB logs from the devices.
Non-MDM Topics
In depth Knowledge of Wireless Networking (LAN, WAN, SWITCH, Router, Load Balancer, NAT, Bridging, DORA process), Active Sync, Certificate Services, LDAP Services, DNS and Network Access Control is essential
In depth Knowledge of AD/LDAP and exchange environments.
In depth Knowledge of Monitoring, Server backup and networking tools, and best practices
Hands-on with basic tools to check network performance.
Hands-on server experience in creating/modifying/deleting users.
Hands-on understanding of commands like TELNET, NETSTAT, NSLOOKUP, PING, TRACERT, etc. which helps to perform basic network troubleshooting.
Hand-on collecting and reading wire-shark logs.
Extensive knowledge of Various IP classes and the difference between Public and Private IP.
Understanding of system files like Hosts, and Windows Registry.
Understanding of Well-known ports and Custom ports.
Understanding of Digital certificates like SSL/TLS/Cipher Suite, Wild card certificates.
Qualification
B.Tech, BE, BCA (or equivalent) with 4-8 Years of Work Exp in Tech. Support
Shift Timings
24*7
Language
English (Excellent Verbal and Written)
Working days per week
5 Days
#LI-AS2
If you want to bring your ideas to life, apply at SOTI today.Please note that SOTI does not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Services Agreement with agency/recruiter, SOTI will not consider or agree to payment of any referral compensation or recruiter fee.
Skills Required
- Minimum experience of 4-8 years in Technical Support
- Knowledge of Windows 10 and Windows Server
- Experience with SQL and Virtual servers
- Understanding monitoring, server backup, and networking tools
- Excellent verbal and written communication in English
What We Do
SOTI is a global provider of enterprise software solutions that go beyond traditional MDM/EMM/UEM. For over 25 years, SOTI has been trusted by companies to get the most out of their mobile operations. It continues to be recognized as an industry leader and an innovator in the mobile management space and beyond. With the SOTI ONE Platform, businesses get the most out of smartphones, tablets, wearables, cameras, POS terminals, kiosks, scanners and more. Additionally, SOTI enables organizations to rapidly build mobile apps to replace paper-based processes and manage enterprise-grade printers
