o Provide technical support for SOTI’s software products
o Work in 24x7 Shifts to support our customers globally
o Investigate issues reported by customers and work collaboratively with internal stakeholders and see through to resolution
o Engage your leads as and when required
o Use various devices to reproduce customer environments to troubleshoot issues further
o Endeavor to respond to all customer requests promptly while improving customer experience
o Provide technical support for SOTI’s software products
o Work in 24x7 Shifts to support our customers globally
o Investigate issues reported by customers and work collaboratively with internal stakeholders and see through to resolution
o Engage your leads as and when required
o Use various devices to reproduce customer environments to troubleshoot issues further
o Endeavor to respond to all customer requests promptly while improving customer experience
Communication Skills
o Good communication, documentation, and soft skills
o Linear and logical approach towards the issue
o Strong problem-solving abilities, strong team player (i.e. flexible, hard-working, fast-learner, self-motivated, results-oriented)
o Able to plan, prioritize and organize workload, consistently working within service standards and agreed-on objectives
o Ability to communicate technical issues clearly in person, on the telephone, and in written documents
o Strong customer focus and ability to manage client expectations
o Excellent communicator and must show resourcefulness in providing timely and effective solution
Technical Competency
Minimum experience of 4-7 years with good exposure in customer handling different software products.
Previous knowledge of Windows 10, Windows Server 2012 R2/2016, and other technologies (i.e. SQL/Virtual servers)
SOTI does not charge any fees at any stage of the recruitment process. You can verify the authenticity of any SOTI job opportunities by visiting SOTI Careers. SOTI shall not be liable for any fraudulent recruitment activities carried out by unauthorized individuals or organizations.
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If you want to bring your ideas to life, apply at SOTI today.Skills Required
- 4-7 years technical support or customer-facing support experience
- Experience supporting Windows 10
- Experience with Windows Server 2012 R2 and Windows Server 2016
- Knowledge of SQL (databases) and virtual server environments
- Experience troubleshooting software products and reproducing customer environments on various devices
- Ability to work 24x7 shift schedule to support global customers
- Strong communication, documentation, and customer-facing soft skills
- Strong problem-solving skills and ability to collaborate with internal stakeholders
What We Do
SOTI is a global provider of enterprise software solutions that go beyond traditional MDM/EMM/UEM. For over 25 years, SOTI has been trusted by companies to get the most out of their mobile operations. It continues to be recognized as an industry leader and an innovator in the mobile management space and beyond. With the SOTI ONE Platform, businesses get the most out of smartphones, tablets, wearables, cameras, POS terminals, kiosks, scanners and more. Additionally, SOTI enables organizations to rapidly build mobile apps to replace paper-based processes and manage enterprise-grade printers
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