Technical Support Specialist III TEM, Digital

Global Technical Support Specialist TEM & Digital

Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue of approximately $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, growing productivity in their laboratories, improving patient health through diagnostics or the development and manufacture of life-changing therapies, we are here to support them. 

Who are we looking for 

The ideal candidate for this position enjoys working in a multi-disciplinary technical environment to address technical problems within multi-cultural team. If you enjoy the introduction of software solutions on top of high-performance systems, this is an excellent opportunity to change the world. 

• Enables the Field Service engineers to be successful in ensuring readiness of complex upgrades shipping to the field

• Owns technical communication between Field, Production, BU, R&D, Remote Technical Support and Global Technical Support. 

• Drives service readiness for Complex upgrades as part of Field Upgrade Improvement program

• Provides Global Technical Support and „root cause“ analysis and actively takes part in resolving technical issues. 

• Provide worldwide 3rd line technical support up to system level of TEM modules (Camera's, Detector's and Filters) and Global Software (DMP, SDP)

• Drive continuous improvement and customer satisfaction trough "MyPPI system"

• Seek for opportunities to improve product quality 

How will you get there 

Proactive and customer focused person with proven communication skills. Bachelor/Master's degree of Physics, Chemistry, Mechanical, Software or Electrical engineering or a combination of both education and meaningful work experience. 

• English written and spoken min. level B2

• Ability and willingness to travel internationally (less than 25% of working hours). 

• Ability to work independently as well as to collaborate in a team. 

What do you need 

Excellent communication ability (both face-to-face as via mail) and influencing skills including the ability to communicate technical concepts to a variety of audiences is important to the success in this position 

• Confirmed experience (>5yrs) in Support or New Product Introduction environment 

• Track record in driving complex system projects - handling service aspects for multiple modular or component projects. 

• Track record in mentoring colleague’s, enabling them to be successful 

• Proficiency in TEM microscopy (physics/electronics) and software applications – capable of independently solving issues on the whole microscope 

Hard-working and outgoing personality. Self-steering on multiple tasks. Proven track record of successfully working with multi-functional and diverse teams 

Why Service 

Our Central Service organization enables our customer to push the technological barrier every day! Opportunity to visit our customers on-site, performing critical work to support breakthrough innovation up to 25% of the time! 

Why Thermo Fisher Scientific?

• Competitive salary, plus annual incentive bonus and a company stocks program (Excellent country-specific benefits) 

• Excellent career progression opportunities with a large and growing global employer. 

• Collaborative work in an international environment 

• Strong Team Spirit and Active Career Management 

• Very attractive 40 (27+13) holidays a year 
   

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.