Technical Support Specialist - Italian Speaker in Glasgow, UK or Madrid, Spain or Milan Italy
Work Schedule
Standard (Mon-Fri)
Environmental Conditions
Office
Job Description
Technical Support SpecialistItalian SpeakerLocation: Glasgow, UK, Madrid, Spain, Milan, ItalyHow will you make an impact? As a Technical Service Engineer at Thermo Fisher Scientific, you will play a crucial role in assisting our customers in solving their technical issues. This customer facing role will require the troubleshooting of instrument hardware, software and computer-related problems over the phone, via email and using remote support tools. Be considered an expert on the Thermo Fisher Scientific Genetic Systems instrumentation. You’ll be empowered to realize your full potential as part of a fast-growing, global organization that values your passion and outstanding contributions.What will you do?
- First-line contact with customers to troubleshoot run results, instrument hardware, system software, and computer-related problems over telephone and email focusing on Genetic System platforms such as NGS.
- Triage function between Technical Service and Application Support by qualifying requests and addressing customer’s needs in resolving their inquiries.
- Achieve specific Global Service & Support (GSS) related targets.
- Work closely with Support and Field Service Engineers to prioritize activities.
- Identifying training and service opportunities for Commercial Sales partners in LSLPG.
- Drive process improvement, identifying new opportunities and highlighting gaps in current portfolio
- Provide adaptable telephone support and work to ensure customer success in the use of instrumentation.
- Ensure response times are met when handling customers interactions to meet with contractual agreement.
- Support complex laboratory instruments requiring a high level of training and troubleshooting skills, including root cause analysis.
- Represent the company in a positive, professional manner in all dealings with Thermo Fisher Scientific customers, both external and internal.
How will you get here?
- A minimum of a Master’s degree in a Life Science, Engineering Subject area or related field.
- Proficiency in both verbal and written communication in English and Italian (additional language skills such as French, Spanish or German is a plus)
- Ability to demonstrate strong problem-solving skills and experience.
- Independently capable of the troubleshooting and correction of technical issues
- Practical experience in NGS sequencing.
- Knowledge in basic techniques related to Molecular Biology products with related instruments and applications background.
- Ability to connect with high value customers and senior internal stake holders.
- Ability to prioritize tasks and handle time optimally.
- Strong problem-solving abilities.
- Must possess basic software skills and computer literacy
Our Mission is to enable our customers to make the world healthier, cleaner and safer. Watch as our colleagues explain 5 reasons to work with us.
Thermo Fisher Scientific Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Thermo Fisher Scientific and has not been reviewed or approved by Thermo Fisher Scientific.
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Retirement Support — Retirement programs include a strong company 401(k) match and an employee stock purchase plan that add meaningful long‑term value. Feedback suggests these features stand out among core financial benefits even when base pay feels average.
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Healthcare Strength — Health coverage offers multiple national medical options alongside dental and vision, with company‑paid life and disability coverage. This breadth is considered a solid foundation even if some costs may not be the lowest among peers.
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Parental & Family Support — Paid parental and caregiver leave, backup care, adoption assistance, and specialized family resources are available. Feedback suggests these supports are a notable plus for colleagues managing family and caregiving needs.
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What We Do
Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue of approximately $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, increasing productivity in their laboratories, improving patient health through diagnostics or the development and manufacture of life-changing therapies, we are here to support them. Our global team delivers an unrivaled combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon and PPD.
Why Work With Us
You will join a company which every colleague has the opportunity to create possibilities, for oneself, for our customers and patients. There is no more exciting place to be than at the forefront of solving problems which help improve lives around the world. As a company, we are committed to supporting your career aspirations and your journey.
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