Work Schedule
Standard (Mon-Fri)Environmental Conditions
OfficeJob Description
As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world’s toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.
The position is a fully remote role in EST time zone.
How will you make an impact?
The Technical Support Specialist II provides expertise to support end users, channel partners, Customer Service and commercial teams for Thermo Fisher’s Water Analysis business primarily via telephone and email. Your technical knowledge of pH related measurements and applications of our products will serve critical markets such as biotechnology, pharmaceutical, power generation and water treatment globally. Visit www.thermofisher.com/electrochemistry to see our product portfolio.
What will you do?
- Use your education, experience, and the comprehensive training you will receive on our products and systems to recommend, troubleshoot applications, and solve new problems every day!
- Handle leads from the web and recommend the most cost effective products & solutions
- Expand our internal and external Knowledgebase solutions library
- Collect data and share current market and customer trends with our Marketing and R&D teams for next generation products and continual improvement
- Liaise with Quality teams to quickly identify defects, resolve issues, and assist root cause investigations as needed
- Use our Customer Allegiance program to improve our extraordinary support
- Provide training, develop Application notes on relevant topics of interest, and update our Water Analysis product collateral and web content
- Collaborate with Thermo Fisher colleagues around to world to maintain product quality and promote customer happiness
How will you get here?
- BS/BA in Biology, Chemistry, Environmental, or related science
- Minimum of 2 years technical or laboratory experience required. Wet chemistry / Water quality preferred
- Problem solving, good listening skills, organization, time management
- Excellent oral and written communication
- Ability to work independently and lead in a team environment
Similar Jobs
.png)
What We Do
Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue of approximately $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, increasing productivity in their laboratories, improving patient health through diagnostics or the development and manufacture of life-changing therapies, we are here to support them. Our global team delivers an unrivaled combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon and PPD.
Why Work With Us
You will join a company which every colleague has the opportunity to create possibilities, for oneself, for our customers and patients. There is no more exciting place to be than at the forefront of solving problems which help improve lives around the world. As a company, we are committed to supporting your career aspirations and your journey.
Gallery
