Technical Support Specialist II

Are you ready to advance your career with an exceptional opportunity at Thermo Fisher Scientific Inc.? As a Technical Support Specialist II, you will play a crucial role in delivering world-class technical support solutions that make a significant impact. Here, you will collaborate with a team of talented professionals dedicated to making the world healthier, cleaner, and safer. 

Position Requirements: 

If you are enthusiastic about introducing new products, this is an exciting chance to create an impact. 

Responsibilities: 

• Handle tasks and projects in the Technical Support department to improve efficiency. 

• Provide technical communication between Production, R&D, and Global Tech Support. 

• Conduct "root cause" analysis and actively participate in resolving technical issues. 

• Collect, analyze, and report data to solve problems and improve the company's inner processes. 

• Provide worldwide 3rd-line technical support up to the system level of SEM/SDB products, especially systems released after 2002. 

• Lead continuous improvement processes and postmortem analysis for solved support calls. 

• Capture parts issues and collect Field Replaceable Unit (FRU) requests for all types of microscopes and their modules. 

• Explore opportunities to lower installation and warranty costs based on collected data and analyses. 

• Lead assigned Global Technical Support tasks, such as Practical Process Improvement, Service Documentation requests, Corrective Action / Preventive Action. 

• Seek opportunities to improve product quality. 

• Follow effective documents Coordinated Management System, Environmental Management System, and work on documentation. 

Qualifications: 

• Bachelor's degree or equivalent experience in Electronics, Mechanics, or a combination of both. 

• Excellent communication skills, both written and verbal. 

• Eligible for electric regulation No. 250 §6 (previously 50 §6). 

• Proficient in English and Czech, both written and spoken, at a minimum of level B2. 

• Ability to travel internationally for less than 25% of working hours. 

• Ability to work independently as well as collaborate in a team. 

• Experience in project management. 

• Knowledge and experience in Product Data Management is an advantage. 

Join Thermo Fisher Scientific and be a part of our unusual mission—enabling our customers to make the world healthier, cleaner, and safer. Here, your story matters, and we are dedicated to encouraging a diverse and inclusive work environment where you can thrive and succeed. 

At Thermo Fisher Scientific, each one of our more than 120,000 extraordinary minds has a unique story to tell. Join us and contribute to our singular mission—enabling our customers to make the world healthier, cleaner and safer.  

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin protected veteran status, disability or any other legally protected status.