Work Schedule
Standard (Mon-Fri)Environmental Conditions
OfficeJob Description
When you join us at Thermo Fisher Scientific, you’ll be part of an inquisitive team that shares your passion for exploration and discovery. With revenues of more than $40 billion and the largest investment in R&D in the industry, we give our people the resources and chances to create significant contributions to the world.
Job Duties:- Provide outstanding technical support for LPD product lines.
- Strictly adhere to Thermo Fisher Scientific protocols and procedures.
- Ensure customer happiness objectives are met or exceeded.
- Deliver world-class customer service to both new and existing clients.
- Collaborate closely with sales, service, and management teams to increase customer happiness.
- Communicate effectively and exchange information with team members.
- Support and participate in Practical Process Improvement (PPI) initiatives.
- Meet all required department and company training goals and expectations.
- Maintain communication with customers to clarify status, cost, and timing of all service events.
- Perform flawless technical diagnosis on various laboratory equipment and instrumentation.
- Enter data into the Service Management system accurately.
- Stay updated on new product introductions, technologies, market changes, and competitors’ products.
- Promote and sell various extended warranty and PM contracts on equipment.
- Advise sales representatives of potential selling opportunities within accounts.
- HS Diploma or GED required.
- AS or BS degree or equivalent experience in Electronics, Refrigeration, or Mechanical Engineering preferred.
- Basic electronics and refrigeration experience a plus; on-the-job training considered.
- Ability to use remote support tools like Log Me In Rescue.
- 1-2 years customer service experience preferred; prior technical support experience strongly preferred.
- Excellent computer skills; proficiency in Word and Excel.
- Strong communication skills, both oral and written.
- Technical proficiency in instrumentation and electronics.
- Proven problem-solving skills.
- Strong interpersonal and self-motivational skills.
- Ability to travel for training and events as directed by Manager, typically less than 10%.
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What We Do
Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue of approximately $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, increasing productivity in their laboratories, improving patient health through diagnostics or the development and manufacture of life-changing therapies, we are here to support them. Our global team delivers an unrivaled combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon and PPD.
Why Work With Us
You will join a company which every colleague has the opportunity to create possibilities, for oneself, for our customers and patients. There is no more exciting place to be than at the forefront of solving problems which help improve lives around the world. As a company, we are committed to supporting your career aspirations and your journey.
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