Company Description
Techland is one of the biggest and best-known Polish game developers with studios in Wroclaw and Warsaw. For over 30 years, we've carried a tradition of providing gamers with unforgettable experiences. We're an international team of over 550 highly-skilled professionals driven by a passion for gaming, always striving for the best quality.
We’re fueled by the support of our global community built on the foundation of successful AAA franchises such as Call of Juarez, Dead Island, or Dying Light. The gamers' trust in our games has resulted in our newest project, Dying Light 2 Stay Human, selling more than 5 million copies across all platforms within the first month after release.
On top of continuously growing the world of Dying Light through a robust post-launch support plan for Dying Light 2 Stay Human, we're also working on an unannounced AAA Open World Action RPG set in a brand new fantasy universe; our biggest project to date.
Techland's mission strictly determines every aspect of our work: we want to create unforgettable experiences.
Job Description
Your daily tasks:
- Providing technical support (e-mail support) to users of Techland S.A. software.
- Actively seeking solutions to reported problems in cooperation with other departments of the company.
- Documenting and reporting issues to relevant teams/departments in the company.
- You will work from Monday - Friday in standard business hours (no shifts!).
Qualifications
- Very good command of the English language (B2 level or higher).
- Knowledge of the video game industry – you’re an active player.
- Min. secondary education (IT or related).
- Good knowledge of Windows operating systems.
- Knowledge of how to operate Playstation, Xbox and Nintendo consoles.
- Knowledge of digital game distribution platforms, with particular emphasis on Steam.
- Highly developed communication skills.
Nice to have:
- Experience in customer service.
- Knowledge of ticket handling systems/platforms.
- Knowledge of an additional foreign language.
- Being comfortable with social media platforms (St
eam reviews, Reddit, etc.).
Additional Information
-
What we can offer:
- A wide array of benefits: private medical care, life insurance, pro-health campaigns, gifts for different occasions.
- An outstanding work atmosphere in a highly-skilled team of professionals, with flexible working hours, no dress code, and full support of the dedicated HR Business Partner.
- A constant stream of company newsletters, PR & project updates so you will always be in the know.
- Many opportunities for personal development: a dedicated development budget for each employee, extra two paid days for training and CSR, stable career paths, extensive internal and external training, and financing of English and Polish language classes.
- State-of-the-art offices filled with chillout zones, a fully equipped kitchen, a gym (Wrocław office), and a free car park (Wrocław/Warsaw office).
Top Skills
What We Do
Techland is a long-established gaming industry success story. With more than 30 years in the market, we know how to keep delivering unforgettable experiences. Headquartered in Poland, our international team comprises over 500 professionals. Our long history has produced well-known and critically acclaimed games, such as The Call of Juarez and the genre-defining Dying Light. But, we’re not stopping there! We want to continue to create compelling AAA titles around the cutting-edge gameplay that Techland is known for. Alongside exciting expansions to the world of Dying Light, work is also underway on our newest IP, an original fantasy title which will deliver intense action and exploration in a vast open world. We pride ourselves on our drive for quality, innovation and community engagement. Every game starts and ends with our players. We’re grateful for their support and will continue to deliver them the best gameplay experiences in the world. Join us on our adventures and let’s do something remarkable together!
